Who are we?
Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.
We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
At Equinix Metal, we're out to Build a Better Internet™. Our goal is to make it easier for online innovators to succeed with infrastructure as they push the envelope of performance and value for their users. We do that by removing complexity wherever we can: elegant software, simple pricing, and forward-looking solutions. This role can be remote or based in one of our office locations.
Responsible for flawless deployment and ongoing support of all network infrastructure including core and edge routers, firewalls, load-balancers, switches, DWDM systems, and any other related network infrastructure.
Work alongside other ops team members to stand up new racks, configure switches, run cables as necessary, and provide local support for network issues.
Provide technical support to the sales and customer engagement team for customer related issues.
Troubleshoot and resolve escalated network issues.
Strong understanding of OSI model and how it relates to troubleshooting.
Work with various vendors to deploy, maintain, and troubleshoot internet transit issues
Strong optical networking design/troubleshooting experience.
Ability to work closely with internal and external (customer/partner) organizations in implementation and troubleshooting scenarios.
Participate in schedule rotation and work off hours for various projects/maintenance as required.
Education: College degree or equivalent work experience.
Experience: 5 or more years working on large scale service provider or cloud hosting networks.
Network hardware: Juniper, Arista, Cisco, and various firewall appliances
Strong understanding of Unix based operating systems
Programming experience with languages and data models such as , Python, Bash, GO, Perl, JSON, and YAML
Automation experience with Ansible
Understanding of revisioning systems such as GIT
Network protocols/technologies: BGP, EVPN, VXLAN, MPLS, ISIS, IPv4/6, MST/PVST, and many others.
Strong organization and time management skills.
Impeccable verbal and written communication skills.
Familiar with local marketplace, companies and the community within the assigned region.
A strong understanding of customer service.
Must be self-motivated and disciplined.
Useful additional Skills:
Hardware, Infinera or other DWDM systems.
Experience with ticketing systems such as Jira
Experience with DNS, RadB, and IPAM systems
Certifications: CCNP, CCDP, CCIE, JNCIE, JNCP, ACE-A or other industry certifications
Edge Metal core values:
The entire Edge Metal team lives by a common set of core values. These are embedded in our approach to the market, our customers, and how we work with each other. We expect new members of the team to show evidence of this and help drive our culture and values across our ecosystem.
Our core values are:
Excited about leading our industry
Driven, ambitious and persistent
Find creative solutions to hard problems
Effective at getting things done the right way
Community minded and do the right thing
Passionate about building a better internet
High motivation to succeed
Aptitude to learn about technology
Willingness to take measured risks
Equinix Metal is an Equal Opportunity Employer
Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Please click here to see the “EEO is the Law” poster and supplement.
Please click here to see our EEO Policy Statement.
Please click here to see our Pay Transparency Policy Statement.
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