Network Service Engineer II

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Part of a wider Global Technical Assistance department, this role will have responsibility to operate, monitor and support Equinix networks across EMEA/APAC/AMER regions. Assist with 2nd and 3rd level troubleshooting to support and resolve system & network performance related issues, whilst driving continuous service improvements and working closely with the Service Delivery Team to ensure an outstanding service to all partners. To support the 24 hour nature of the business, this position will participate in an on-call rotation and although predominantly office based there are times when you will be required to work in our datacenters.

Responsibilities

• Recommend remedial/preventive actions based on incident RCA

• Serve as an escalation point for Service Management Center (SMC) engineers

• Scaling and supporting Equinix’s network across multiple global IBXs

• Developing your own ways and means to automate away any common or repeatable tasks.

• Creating and improving simple, repetitive deployment processes that increase both velocity and quality of delivery

• Work closely with partners to drive the automation for troubleshooting and integration tools

• Creating and updating our network standards and ensure that network is deployed these standards

• Understanding of Cloud technologies (i.e., IaaS PaaS SaaS) 

• Work closely with network architecture and engineering teams on new/existing product deployments and enhancements

• Monitor and review network performance, reliability, and security, continuously looking for areas to improve these foundational areas

• Schedule and execute network maintenances and upgrades when appropriate

• Participate in an on-call support rotation

• May perform other duties as assigned

Qualifications

• Experience working in a Linux/Unix environment

• Experience with network operating systems such as Cisco IOS and Junos.

• Professional experience working in large scale service provider networking environments is highly desirable.

• Experience in automation/programming with one or more of the following languages Bash, Shell, Perl, Ansible or Python programming.

• Familiar with CI/CD pipeline development tools and practices

• Thorough understanding TCP/IP and Routing/Switching protocols and technologies

• Expert Understanding of BGP is preferred.

• Ability to identify and assess risks associated with automation.

• Flexibility, able to work people cross borders and functions.

• Fluent in English in speaking and writing is required

• Prepared Strong Unix/Linux skills and ability script in Perl, Python, shell, C or C++ is highly desirable as is a strong understanding of load balancing and layer 4-7 technologies

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.