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Network Service Delivery Engineer

 

Network Service Delivery Engineer

  • JR-125581
  • Sunnyvale
  • Information Technology
  • Full time
Network Service Delivery Engineer

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.   

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it’s our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.

Responsibilities

  • You will be member of the team responsible for Global Networks Service Delivery engineering  operations for InterConnection and Edge services  

  • Responsible to evaluate Interconnections and Edge services product features for network operations support needs and impact 

  • Use your network knowledge and experience to quickly learn the network configuration models used to configure new services and features on service platform networking equipment (routers, switches, network function virtual routers)  

  • Provide input into user interface, product design and sprint reviews with the focus on product and features debuggability, supportability and customer experience

  • Create user acceptance test cases, execute tests and document defects while also supporting regional Global Networks participation in the testing cycle Work with Product Managers, Product Owners and Engineering to add support requirement features and acceptance criteriaWork with release program managers to coordinate and prepare user acceptance testing (UAT)

  •  Partner with regional Network Change Management and Global Customer Care representatives to develop new support processes and procedures

  • Use your strong technical, writing and communication skills to produce training materials and deliver training presentations to regional Service Management teams

  • Serve as an escalation point to Tier 3 support teams after the product and features are in production

  • Use your background in network operations and customer technical support to build understanding and trust with regional NOCs and Change Management subject matter experts 

  • Participate in new product proof of concept trials by helping support initial customers

Qualifications

  • 3+ Years Experience in Networking

  • Hands on exposure to routers and switches from one or more vendors like Cisco, Juniper, Arista, Nokia etc required

  • Support and network experience including advanced switching, routing, and cloud computing. Network Operations Center or advanced network service experience for a network service provider highly desired

  • Experience testing features, products and solution validation before the customer release

  • Background in network automation orchestration and hands on experience of handling Virtualized Network Function, Open Stack highly desired

  • Open to change.  We are often balancing between speed of deployment and process in a rapidly evolving work environment so you must be resourceful, flexible, and open to change

  • Strong teamwork and communication skills to work and collaborate with team members in different regions

  • AWS, Azure or OpenStack certification is desirable

  • Good understanding of Software Defined Networking or Cloud computing technologies and associated network services is a plus

  • Schedule flexibility is necessary to work with global teams 

  • Bachelors Degree or Equivalent Experience

  • Full CCNA (Working towards CCNP, JNCIA Desirable)

At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, Equinix has implemented a vaccine or test policy that requires employees to show proof of full vaccination or get tested regularly to work onsite in an IBX or office. 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.