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Facilities Engineer - Data Center Incident Management Communications

 

Facilities Engineer - Data Center Incident Management Communications

  • JR-126611
  • Dallas
  • Operations
  • Full time
Facilities Engineer - Data Center Incident Management Communications

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary:   The Global Equinix Operations Center (EOC) is a 24/7/365 environment responsible for infrastructure (BMS) alarm monitoring and security monitoring and support.  The EOC is also responsible for Data Center Incident Management communications for internal and external customers.  The Senior EOC Facilities Engineer will be able to support the above functions, while developing the ability to provide subject matter expertise (SME) to other EOC personnel and share knowledge of critical IBX infrastructure with the team as required.  This position will be responsible for responding to on-call requests outside of normal business hours.

Responsibilities:

  • Develop a strong understanding of Equinix’s processes, policies, service offerings and products

  • Serve as a senior technical mentor to the team regarding data center mechanical and electrical infrastructure

  • Provide Subject Matter Expert (SME) support regarding (BMS) Building Management System alarms presented to the EOC via various monitoring platforms

  • Review and create Incident Notifications and Post Incident Report documentation to ensure technical accuracy

  • Function as the EOC Bridge Lead on all Operations Bridge calls

  • Work cross functionally with the Building Operations Center (BOC) Team to monitor and investigate any DCIM platform/alarming discrepancies and coordinate between the BOC and Site Operations team to remediate any nuisance or cycling alarms

  • Work cross functionally with IBX Ops to ensure all BMS alarms are accurate and are being responded to in a timely manner

  • Perform remote support for the (CMR) Critical Maintenance Requests approval process

  • Perform post incident problem management reviews and recommend proactive mitigation procedures to prevent reoccurrence in other locations

  • Review any Service Management Center (SMC) related incidents that may also impact Data Center infrastructure to monitor and respond appropriately

  • Escalate trouble cases and emergencies as needed to lead and/or management personnel

Qualifications:

  • Minimum of 5-6 years as a data center facilities engineer or equivalent critical facilities work experience

  • In-depth knowledge of MEP infrastructure maintenance procedures, troubleshooting methods and topologies

  • Experienced with operating and troubleshooting:

    • Electrical power systems – AC and DC

    • HVAC, CRAC, CRAH, chiller, etc. systems

  • Experienced with monitoring, configuring and troubleshooting BMS/BCM alarm systems

  • Excellent customer service skills for internal and external customers including incident management communication

  • Ability to make clear timely decisions in critical situations that impact customers

  • Familiar with common applications needed to perform daily tasks, including MS Office, CMMS, CRMs, productivity software, and view/read AutoCAD and similar diagrams

  • Experience working alignment with all relevant safety measures

  • Excellent problem solving and teamwork skills

  • The EOC team is a 24/7/365 environment.  Candidates will need flexibility to support outside of standard working hours

  • Bilingual in Spanish and English preferred but not required.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com.  Please provide your contact information and let us know how we can assist you.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.