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Business Systems Analyst, Channel Applications

 

Business Systems Analyst, Channel Applications

  • JR-118411
  • Frisco
  • Information Technology
  • Full time
Business Systems Analyst, Channel Applications

Business Systems Analyst, Channel Applications

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

Job Summary

You

  • Are energetic, driven and excited about building and improving channel experiences
  • Have experience solving problems using existing and new toolsets
  • Have experience working with CPQ (Configure, Quote, Pricing) applications such as Oracle Bigmachines, ideally configured for Channel
  • Understand the nuances of building for direct customers vs building for Channel sales motions
  • Are good at building solutions and driving consensus around best practices
  • Are results oriented, have strong attention to detail, and are able to prioritize multiple objectives and projects


How You Will Make A Difference

  • Bring your expertise, ideas and discipline to our newly minted Channel-focused function within the Go To Market team and help us build amazing experiences for our Channel partners, their customers, and the business partners who enable them
  • Build lasting relationships with internal stakeholders across Channel, Sales, Product, Marketing, Care, Legal, Finance and more as you own application solutions from inception to completion
  • Drive the design, implementation and support for CPQ capabilities that can be shared across an array of customer experiences

Typical Business Systems Analyst Responsibilities within Equinix

Requirements Analysis

  • Partner with business stakeholders to analyze, define and document business requirements for defined-scope enhancements, pertaining to CPQ and adjacent functions


Process Modeling and Design

  • Partner with business stakeholders to analyze, define and document business process models for defined-scope enhancements


Stakeholder Management

  • Manage stakeholder expectations, inputs and communications directly or via project manager, depending on project scope
  • Guide business and project delivery stakeholders through IT process and obtains relevant participation


Solution Design

  • Responsible for designing and documenting solutions within own track
  • Interact with other track BSAs
  • Able to vet data models, technical designs and drive best practices


Documentation

  • Follow guidelines and templates relevant to a particular technology stack to produce the necessary project artifacts


Functional Design

  • Develop functional designs for specific functional areas for major enhancements or projects
  • Own and evangelizes functional designs across cross functional groups
  • Ensure that functional designs meet business needs and are in line with the solution design
  • Keep up to date with industry trends and vendor capabilities to produce robust functional designs


Testing & Test Design

  • Own specific modules in the application and develops test cases based on requirements and technical design
  • Defines test strategy and execution approach to test specific module of an application
  • Coordinate with stakeholders for relevant signoffs
  • Clarify defects, triage and coordinate resolution with engineering teams


Project Management

  • Manage enhancement and project releases for specific modules
  • Ensures delivery meets release goals


System Configurations

  • Develop mastery in CPQ and related configurations
  • Bring in best practices by keeping up-to-date with the technology and vendor products
  • Documents configurations for future use and training


Day to Day Support (Production Support)

  • Supports first level resources
  • Triages and troubleshoot issues
  • Work with various functions to ensure RCA is complete and SLAs are met


Training and Change Management

  • Work directly with functional SMEs and management team to coordinate SME training requirements and execution
  • Communicate status against key support issues


Vendor Management

  • Ensure  vendor resources have appropriate workspace, system access, and tools
  • Manage  / leads individual consulting resources as assigned
  • Understand vendor roadmaps and interesting developments in the field
  • Manage feedback and escalations, negotiation, contract renewals
  • Conduct limited-scope vendor negotiations
  • Provide status against plans and escalates issues


Vendor & Application Technology Evaluation

  • Support  creation of vendor and application technology evaluation plans and presentations
  • May conduct research, pilot features and document and prepare recommendations for review
  • Conduct limited-scope vendor negotiations


Qualifications

  • 5+ years experience in systems analysis and design
  • Bachelor's in Information Systems, Business or related field


Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disabilities.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.