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Business Systems Analyst

 

Business Systems Analyst

  • JR-131345
  • Bangalore
  • Information Technology
  • Full time
Business Systems Analyst

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.  

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Description

As a Salesforce and Marketing Business Analyst, you will be part of a team responsible for enhancing and supporting the systems used by Equinix’s sales, service, and marketing teams. As a Business System Analyst, you will work alongside Technical teams and business users to design, support, and deploy large-scale enterprise solutions, all while learning and growing your skill set.

Responsibilities

  • Work with Biz users to gather, understand, and define business requirements

  • Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our Biz

  • Work collaboratively with team members to design a solution that will meet business requirements and fulfill user stories

  • Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies

  • Collaborate with developers to test and verify that solutions will meet the business requirements

  • Participate in key meetings with clients, including requirement sessions, system demos, user acceptance testing, and end-user training

  • Work with the implementation vendor and collaborate with biz partners, Dev teams, and vendors for delivery

Qualifications

  • Overall 5+ years of developing or supporting experience handling mid to large-scale IT projects deployment. Good knowledge of Sales CRM business processes

  • Good knowledge and Min 5 Yrs. experience in Salesforce sales cloud and Salesforce Service Cloud and marketing applications

  • Hands-on experience and deep understanding of all aspects of Salesforce and Marketo 

  • Salesforce Administration knowledge

  • Experience in understanding and implementing business processes using Salesforce

  • Knowledge of integrating salesforce with other ERP and SaaS Applications is required.

  • Hands-on experience configuring Salesforce, including workflows, validation rules, and security controls

  • Proven ability to leverage analytical and problem-solving skills in a fast-paced environment

  • Strong presentation, communication (written and verbal) in English, and interpersonal skills

  • Demonstrates flexibility and willingness to do what it takes to get the job done

  • Drive and desire to learn and grow both technical and functional skill sets

  • Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio

Preferences

  • Experience working with distributed external resources and vendor teams (onshore and offshore)

  • Bachelor's degree in Computer Science, Management Information Systems, or a related field

  • Must have an Analytical mindset able to break down complex business problems and document proposed process solutions

  • Problem-solving and strong communication skills

  • Knowledge of NLP, Machine Learning would be an added advantage

  • Ability to juggle and prioritize multiple tasks within a collaborative team environment

  • Flexibility to work in another time zone, if required

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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