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Technical Sales Support Associate

 

Technical Sales Support Associate

  • JR-121829
  • Warsaw
  • Sales
  • Full time
Technical Sales Support Associate

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Technical Sales Support Associate

Equinix is looking for a hardworking Technical Sales Support Associate to join our Sales Support department.

Being part of the EMEA Sales Support Organisation our mission is to be the single point of contact for all pre-sales related requests and issues. In your role as TSSA (Technical Sales Support Associate) you will be acting as a project manager for all pre-sales activities. As a team, we are responsible for supervising and coordinating progress on all opportunity-related requests, such as legal agreements, quotes, and customer signatures. The TSSA is responsible for supporting the Sales Engineers on pre-sales system and process changes.

As our TSSA, you play a key role in project handling pre-sales activities and you work cross-functionally to tackle issues related to quotes, orders, and data. You are the pre-sales operations contact who coordinates tasks seamlessly behind the scenes. You are prioritising multiple deals across the EMEA region ensuring they conform to Equinix standards, making sure the scope and direction of each is on schedule. Additionally, where there is a policy, process tool or system change impacting the customer or Sales Engineer, the TSSA will make sure they are aware and help them through adoption.

What is the role about?

  • Gather info from Sales Engineers regarding scope and solution.

  • Work with Vendor quote team, or EIS (Equinix Infrastructure Services) project team for Pricing.

  • Support pre-sales operational activities for complex customer accounts or multi country deals (e.g., Majors, GAM, Network)

  • Assist with customer questions via email or phone

  • Bridging the gap between Sales, Sales Engineers and Hyperscale Team

  • Support Customers and Sales Engineers with creating, tracking status, and garnering escalated approvals for quotes. You also support for system functionality issues, quote complexity, knowledge/training, and high volume of quotes

  • Assist with New Customer set up

  • Provide live sales support for all system related questions and be the subject matter expertise for any system or process improvements (e.g., ECO enhancements)

  • Validate quoting info provided by customers/ Sales Engineers for non-standard quotes. Follow up directly with Sales Engineers on any clarifications or additional info required to accurately generate quote

  • Be in sync with the business, proactively flag deal constraints – Capacity, Product, Pricing

  • Follow up with customer on required documents and missing information

  • Handle quote signature and booking process

  • Ensure Customer PO compliance

  • Ensure any/all non-system-managed approvals are properly maintained before quotes or other legal documents are released to customers

  • Communicate optimally with a variety of departments within Equinix and function well within a team

Experience Required?

  • BA/BS degree or equivalent experience, preferably in computer-related field

  • Extensive experience in Project Managing/ Quote Support / Customer Support Organization

  • Siebel, Salesforce, Excel expertise is a plus

  • Excellent organisational, communication and interpersonal skills, ability to expertly communicate and work well with all levels of internal and external customers

  • Strong attention to detail with a high degree of accuracy

  • Ability to prioritise multiple priorities, handle highly confidential information, and a self-starter demeanour

  • You have a customer service focus

What we offer

The opportunity to leave your mark in a company that is growing quickly and still manages to keep a pioneer spirit. We offer you a competitive salary in return for your time and drive, sharing your knowledge and experience. You will be offered, a defined contribution pension plan, an annual bonus scheme, but overall an environment where you can thrive, grab opportunities and enjoy yourself whilst working.

Keep yourself up to date with Equinix news by browsing our website and subscribing to our LinkedIn, YouTube, Twitter and Facebook feeds and watch this video to see what it’s like to work at Equinix: https://www.youtube.com/watch?v=GIUL_ggfWCs

Want to learn more or apply?

Please use the link to apply, so we can get back to you as soon as possible.

We look forward to meeting you!

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.