Senior Cloud Engineer

This is a hybrid work model (2 days in the Enschede office, 3 days remotely)- we offer hotel & travel expenses coverage if you commute from other cities in the country.

About us

Equinix Managed Services offers various complementary solutions in its nine brand-new data centers. Equinix is the global leader in the Netherlands and worldwide in the highest quality for financial institutions, the government, the business community, and IT service providers.

The function

We are looking for a Senior Cloud Engineer for our office in Enschede. You are involved in the implementation of ICT services. You can translate customer needs into IT solutions, which consist of Storage, Operating Systems, Cloud technology, Network infrastructure, Servers, and Hardware. You are part of the IT Managed Services team, and you are responsible for the day-to-day management in the second line and for the roll-out of the solutions that ensure maximum availability to the customer. To achieve this, you continuously focus on improving infrastructure solutions and you think about new applications and technologies.

Your tasks

• Providing support on customer concerns for complex technical issues; Performing deep analysis over critical situations and providing root causes reports (on Equinix or with Vendors)
• Leading capacity, monitoring, and defining key indicators of shared infrastructures
• Participating in design activities
• Analyzing, selecting, and performing proof of concept testing on new technology options from various vendors
• Researches and embrace new tools and systems, seeking to optimize the management of (virtualization) environments, adding new features, and improving integration between systems and flows
• Approving documentation (can be technical & non-technical; e.g., technical specifications and standards, deployment, HLDs, KBs, articles, reports, and user manuals);
• Designing configurations method to drive consistency, adaptability, speed, and good governance;
• Developing methods, governance, and standard methodologies to move configurations through different project phases
• Identifying operational and deployment requirements vital to improving the manageability of the interconnections network architecture
• Taking part in the vendor selection process
• Conducting training and performing RMA actions; Engaging in device and customer migrations
• Running and upgrading software; Implementing process automation and generating business system requirements
• Performs automation of key functions; Planning, organizing, and delivering Tech Boot camps for the operations team to up-skill junior engineers
• Mentoring and advising internal and external project team members
• Providing executive-level communication including business requirements documents and sophisticated technical writing
• Presenting Equinix operations decisions to customers and conducting post-incident communications with customers
• Planning, coordinating, and supervising the technical activities of projects from start to completion (e.g., sets deadlines, assigns responsibilities, monitors and summarizes progress of the project, conducts meetings)
• Validating the integrity and origin of the data to be used for reporting; Analyzing the reports and resolving patterns and trends correlated to the business.

Your profile

• A consistent record of experience (~8 yrs)
• Bachelor+/Master

Nice to have

• NetApp Certification

What we offer

• End-of-year bonus (performance dependent)
• Development and training opportunities within an international environment
• Vacation allowance (vakantiegeld)
• Daily lunch buffet at various locations in the Netherlands
• Informal working atmosphere