Principal Technology Program Manager
Principal Technology Program Manager
- JR-157699
- Hybride
- Dallas
- Remote
- Technology Enablement
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
As the Principal Program Manager for Next-Gen Network Modernization Migration, you will be the primary architect and executor of the customer journey as we transition thousands of customer ports and virtual circuits from legacy hardware to our next-generation networking platform. This is a high-visibility role requiring a unique blend of deep networking knowledge, large-scale cloud migration experience, and the ability to lead by influence across a global, matrixed organization.
You will define the "gold standard" for how our customers experience infrastructure evolution—minimizing friction, ensuring technical parity, and maintaining trust.
Key Responsibilities:
1. Migration Strategy & CX Design
Define the Journey: Design the end-to-end customer migration lifecycle, from initial notification and technical validation to cutover and post-migration support.
Customer Advocacy: Act as the "Voice of the Customer" within the engineering and networking organizations to ensure technical decisions prioritize service continuity and ease of transition.
Risk Orchestration: Identify potential "high-touch" customers and complex topologies, developing bespoke migration paths to prevent churn.
2. Cross-Functional Leadership & Influence
Drive via Influence: Lead a cross-functional squad including Network Engineering, Product Management, Customer Engineering, Sales, and Operations without direct reporting lines.
Stakeholder Alignment: Communicate complex technical roadmaps and migration risks to executive leadership, ensuring alignment on resource allocation and "stop-ship" criteria.
3. Operational Excellence & Execution
Scale Management: Develop automated or repeatable frameworks to handle the migration of thousands of virtual circuits and ports across global metros.
RCA & Continuous Improvement: Lead "War Room" sessions for migration anomalies and drive Root Cause Analysis (RCA) to refine the process for subsequent waves.
Qualifications:
Technical Depth
Networking Expertise: Deep understanding of Layer 2 and Layer 3 networking, including BGP, VLANs, VXLAN, MPLS, and Virtual Circuits.
Platform Familiarity: Experience with SDN (Software Defined Networking) and the transition from hardware-centric to API-driven networking architectures.
Experience
Cloud-Scale Background: 10+ years of Program Management experience, with a proven track record of leading large-scale customer migrations at a major Cloud Service Provider (CSP), Hyper-scaler, or Tier-1 Telco.
Principal Level Leadership: Experience managing "unplanned" or high-impact technical debt initiatives that require significant roadmap negotiation.
Core Competencies
Matrix Leadership: Exceptional ability to drive consensus among engineering teams with competing priorities.
Strategic Communication: Ability to translate deep technical infrastructure changes into clear, value-based communications for non-technical customer stakeholders.
Data-Driven Decision Making: Proficiency in using telemetry and data visualization to track migration progress and identify bottlenecks in real-time.
Preferred Qualifications
Experience with Equinix Fabric or similar interconnection platforms.
Prior experience in a Customer Engineering or Solutions Architecture role.
Background in managing "Novation" or "Org Merge" complexities during infrastructure transitions.
The targeted pay range for this position in the following location is / locations are:
United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual
United States - CA Non-Bay Area, AK, CT, DC, IL, MD, MA, NJ, NY, VA, WA : 150,000 - 224,000 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits
As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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