Physical Security Enablement V

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Job Summary

A senior technical professional responsible for supporting and delivering complex physical security operations within the Data Center environment. The Physical Security Enablement V role applies sound judgment, deep knowledge of security systems, and operational experience to support installations, guard operations, incident response, infrastructure maintenance, and compliance activities. This role operates with a high degree of independence within standard operating procedures and plays a key role in ensuring safe, secure, and audit‑ready data center operations.

Responsibilities

Work Orders

• Supports complex work requests for security installations, de‑installations, and customer deployments

• Manages non‑standard customer security requests and custom orders, coordinating internally and with vendors as required by scope and complexity

• Tracks customer security ticketing orders to support reporting, compliance, and audit requirements

• Develops and distributes Requests for Proposals (RFPs) for security infrastructure projects involving multiple vendors

• Coordinates auxiliary security equipment and supports troubleshooting and repairs to minimize downtime

• May assist with maintenance and troubleshooting of office‑based or supporting security systems where required

Incident Management

• Responds to on‑site security incidents and events, including system failures, operational issues, and delays, applying sound judgment and established procedures

• Coordinates security response activities with on‑site teams, security guards, and internal stakeholders during incidents

• Completes incident reporting and contributes to root cause analysis for security‑related events

• Applies deep understanding of the security incident decision matrix and coordinates incident declarations with the Equinix Operations Center (EOC)

• Works with stakeholders to support Internal Incident Reports (IIRs) and Post Incident Reports (PIRs) where required

Facility / Infrastructure Maintenance

• Supports complex security infrastructure issues involving Access Control Systems (ACS) and Video Management Systems (VMS), investigating and resolving system issues and condition reports in line with policies and standards

• Provides subject‑matter input on preventive maintenance activities for security infrastructure, ensuring timely patching, updates, and system availability

• Supports day‑to‑day operations of critical security infrastructure and system reliability.

• Participates in customer‑facing security engagements, including negotiated audits, custom security solutions, and cage build initiations

• Coordinates security asset inventory, including IP address management for security devices and systems

Vendor & Guard Force Management

• Oversees day‑to‑day performance of site security guards and guarding vendors, ensuring alignment with site security procedures, post orders, and operational expectations

• Acts as an escalation point for guard‑related issues, incidents, or performance concerns in coordination with site management

• Supports onboarding, training alignment, and procedural compliance for guarding personnel as security requirements evolve

• Coordinates guarding coverage requirements for special activities, incidents, audits, customer engagements, or infrastructure changes

• Supports vendor activities associated with customer security buildouts and internal security infrastructure projects

• Coordinates with site management teams to interface with third‑party auditors, supporting information requests for internal and external audits

Site Administration

• Applies strong understanding of security processes, procedures, and quality controls to ensure deployments and guard operations meet published standards

• Supports continuous improvement by recommending enhancements to methods, procedures, training materials, and post orders

• Reviews, maintains, and updates security drawings, guard post documentation, and site‑specific security records

Collaboration

• Provides operational and technical support to security stakeholders, including guard teams, during complex maintenance and security activities

• Supports the development and delivery of training initiatives related to security systems, procedures, and guard operations for Data Center personnel

• Works collaboratively with cross‑functional teams and coordinates security activities that may impact facility infrastructure or customer environments

• Applies deep knowledge of security policies and standards to participate in multiple, concurrent security and infrastructure initiatives

Qualifications

• Typically requires a Diploma and 4–6 years of equivalent work experience, preferably in physical security, data center operations, or critical infrastructure environments

• Experience working with site security guards or guarding vendors, along with ACS/VMS platforms, incident response, and audits, is strongly preferred