Job Summary

As a Network Operations Tier 2 team member, reporting to the Manager of Equinix Global Network Operations, you will be a technology leader ensuring the reliability and security of our strategic network platforms.  These platforms include but are not limited to Cisco/Juniper LAN/WAN, Palo Alto Firewalls, Mist and Meraki Access Points and F5 load balancers.  You will provide second level support of break/fix, service requests, observability improvement, documentation/reporting, capacity management, and provide critical feedback to Engineering and Architecture teams.  You will collaborate closely with Engineering, Architecture, Infosec and AppDev teams to drive performance optimization, implement best practices, and ensure a secure environment.  Additionally, you will help develop SRE functions within network operations team.

Responsibilities

• Monitor and ensure network uptime and SLA compliance for Equinix’s global enterprise network

• Maintain, monitor and support enterprise network operations related to WIFI platforms

• Act as the second line of support for Network issues and escalation for Tier 1

• Perform T2 operational tasks such as to Incident response, triage, troubleshooting, resolution and process standard service requests

• Identification and proactive problem management of assigned WIFI platforms

• Resolve internal customer issues and work closely with customers and vendors until resolution

• Perform level 2 network support such as configuring of WIFI systems, switches, routers, firewalls, load balancers, and other network devices

• Perform advanced troubleshooting and health checks, configuration modification, and upgrades

• Vendor management, cooperation and escalation for ISP's and OEM's to support the infrastructure

• Ensure network configuration and design principles are adhered to

• Support processes and procedures automation for network operations

• Help to develop the SRE role within Network Operations

• Document and publish approved KB articles, work instructions and procedures for internal reference

• Willing to work in multi-national team and 8x5 operation in the follow the sun model

• Participate in the periodic weekend on-call and ad-hoc weekend or after-hours activities

• Participate in infrastructure projects on an as needed basis

• Provide network on-site support as required (<10%)

Qualifications

• Bachelor's degree or equivalent combination of education and related work experience

• Proven experience as a Network Operations T2 team member or in a similar role, with strong focus on WIFI infrastructure and observability.

• Industry knowledge and hands on experience of ServiceNow and ITIL process to understand Incidents, Requests, Problems & Change processes

• Hands on experience in troubleshooting complex wireless networks (standards, security, radio placement, etc). Cisco Meraki and Juniper MIST

• Demonstrable experience in supporting global network infrastructure (troubleshooting, operations, configurations) and OSI layers

• Advanced knowledge and experience of routing and switching protocols (OSPF, BGP, STP, VLAN, etc.) and network hardware (switches, routers, firewalls, load balancers etc.) Juniper/Cisco/Palo Alto/F5 preferred

• Multi-Year hands-on experience in production network configuration changes and troubleshooting         

• Experience in use of packet capture tools such as Wireshark

• SRE Network Engineering

• Intermediate understanding of security best practices concerning all aspects of the network (PAN Firewalls, Cisco ISE, Global Protect, SSL, IPsec, Dot1x)

• Possess excellent English verbal and writing skills

• Certifications in WIFI specific disciplines a plus