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Network Engineering - Regional Change Manager

 

Network Engineering - Regional Change Manager

  • JR-122863
  • Miami
  • Dallas
  • Information Technology
  • Full time
Network Engineering - Regional Change Manager

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary: This is the position into the global Network Service Management department. Regional Change Mangers are responsible to implementing and controlling the Change Management Policy and Processes globally that involves capturing, analyzing and approving change works affecting the live network & edge services. Drive continuous service improvement working closely with the Service Management Team to ensure the best quality of service to our customers and global alignments of processes.  

Responsibilities

  • Coordinates and controls the lifecycle of Changes, ensure policy and processes and KPI are meet.

  • Reviews all new submitted CMR´s on daily bases.

  • Determine required level of authorization for the assessment of a proposed Change and chair the Change Advisory Board.

  • Drive incident and problem to root cause related to changes, document, follow up and track on remedial/preventive actions.

  • Interface between Global Networks Service Management and external departments.

  • Drive tool improvement and new features request.

  • Investigate and log failed and unsuccessful changes define and track improvement actions.

  • Identify operational issues and suggest design alterations to address these issues.

  • Working in a distributed global Network team.

  • Support to plan schedule network maintenances and upgrades when appropriate.

  • This position may participate in on call rotation to support network change management.

  • May perform other duties as assigned.

Qualifications

  • ITIL experience and applied knowledge in technical change management.

  • Applied knowledge of LAN, WAN, internet technologies understanding Open Stack technology and Network Function Virtualization (NFV).

  • Multi-Vendor knowledge for packet based networks on Juniper, Nokia and Cisco.

  • Practical experience on Optical Transport Networks Infinera, Ciena.

  • Understanding of packet based networks, routing, redundancy and transport protocols (OSPF, BGP, MPLS, VRF and VXLAN) on several network vendor.

  • Flexibility, able to work cross border and functions.

  • Team spirit.

  • 3+ years of experience in the field of networking and server engineering.

  • Bachelor’s Degree in Computer Science, Computer Engineering or comparable work experience in a related discipline.

  • Security background configuring firewalls and IDS / IPS desired.

  • ITIL certification desired.

At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, as well as our status as a U.S. federal contractor, as of December 8, 2021, Equinix will be mandating all US-based employees to be fully vaccinated for COVID-19. If you are unable to get a vaccine due to a medical condition, or sincerely held religious belief, Equinix will consider exemption requests as an accommodation.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.