Managed Svcs Operations Expert

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

Job Summary
Validation of architectural design changes, deployment of new services, processes and scopes. Critical technical troubleshooting. Following up of business needs and possible impacts on the infrastructure.

Responsibilities

Technical Support

• Provides support on escalations for complex technical issues. Participates in designing next generation infrastructure. Analyzes, selects, and performs proof of concept testing on new technology options from various vendors. 

Process Support/ Optimization

• Responsible for creating automation scripts and frameworks to improve the efficiency of the environments. Reviews and improves workflows related to Shared Services (e.g. activation, support and billing workflows). Attends of CABs and other process committees.

Systems Support

• Research and adopt new tools and systems, seeking to optimize the management of environments, adding new features and improving integration between systems and flows.

Data Support/ Analysis

• Validates the integrity and origin of the data to be used for reporting. Analyzes the reports and determine patterns and trends correlated to the business. Defines KPIs for the main services that guide investment decision-making

Documentation

• Approves documentation (can be technical & non-technical) (e.g., technical specifications and standards, deployment, HLDs, KBs, articles, reports and user manuals) and serves as content owner for standard operating procedures 

Project Management

• Sponsors the key projects that involves the major shared services. Link the objective of the technical projects with the business needs and customers contractual service level agreements

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.