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Lead Data Center Customer Operation Technician

 

Lead Data Center Customer Operation Technician

  • JR-129119
  • Elk Grove Village
  • Operations
  • Full time
Lead Data Center Customer Operation Technician

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 27 countries spanning five continents.   

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary: Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for solves problems and installs sophisticated circuits and performs custom installations.

Responsibilities

  • Coordinates incoming requests and work assignments to support customer orders; works on sophisticated customer requests.

  • Initiates project meetings, including collecting and distributing notes and action items.

  • Understands the approval process and resolves timelines for orders that have been expedited or requires negotiation.

  • Resolves when to approve custom orders and amends for labor hours and material costs, if required.

  • Provides weekly queue management activity reports and metrics to supervisor.

  • Supports internal/external audits on request by management and reporting requests.

  • Coordinates reviews and/or approvals of work order permits.

  • Acts as a highly skilled subject matter support authority for customer installations within the team, including: rack and stack, cages, cable distribution trays, cabinets, cable management/support systems, and cross connects.

  • Identifies cost savings opportunities and makes recommendations to leaders.

  • Proposes and implements use of sophisticated technology, for testing equipment (fusion splicing, etc.).

  • Utilizes advanced troubleshooting ability to lead fault resolution.

  • Supervises stock levels and proactively addresses needs for reordering of materials in partnership with accurate teams.

  • Attends internal coordination, progress meetings or conference calls; and, provides updates as needed to customers.

  • May provide coaching and mentorship to more junior team members.

Qualifications

  • High school diploma required.

  • 5+ years of equivalent work experience required.

  • Experience working in a critical facility.

  • You are capable of lifting up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without an accommodation.

  • 24/7 Operation - Your flexibility to work any assigned shift, off-schedule, fill in for workmate, respond to emergencies, etc.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you. 

Equinix is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (Equal Opportunity / AA / Disabled / Veterans Employer).

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