Director, Network Service Reliability Engineering
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Director, Network Service Reliability Engineering
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
Job Summary
The Director, Network Service Reliability Engineering (NSRE) leads the strategy, execution, and evolution of highly reliable, autonomous network services across Equinix. This role is accountable for improving service reliability, scalability, and operational efficiency through autonomous network operations, SRE principles, and data-driven decision making. This role champions a customer-first reliability culture, ensuring every incident becomes an opportunity to strengthen trust through transparency, learning, and durable engineering improvements.
Responsibilities
Network Reliability & Autonomous Operations
Define and execute the global NSRE strategy aligned to Equinix’s business and customer outcomes
Drive adoption of SRE practices (SLIs, SLOs, error budgets) across network services
Lead autonomous network operations initiatives, including AI Ops, event correlation, auto‑incident creation, and self‑healing remediation
Own availability, performance, and resiliency outcomes for mission‑critical network platforms
Operational Excellence & Incident Leadership
Establish and govern reliability KPIs (availability, MTTD, MTTR, change success rates)
Serve as the executive escalation point for high‑severity, customer‑impacting incidents
Lead root cause analysis (RCA), Correction of Errors (COE), and systemic risk reduction
Drive post‑incident learning and ensure durable corrective actions
Engineering, Platforms & Delivery
Partner with Product and Engineering teams to embed reliability, observability, and operability into network design
Promote infrastructure‑as‑code, intent‑based networking, and policy‑driven operations
Oversee a global portfolio of reliability and automation initiatives, ensuring execution against commitments
Remove organizational and technical barriers to delivery
People Leadership & Capability Transformation
Lead and develop global teams across SRE, network reliability, and service management (~80–90 staff)
Build a culture of ownership, accountability, learning, and customer focus
Evolve traditional NOC/SMC capabilities into modern SRE and autonomous operations models
Drive talent development, succession planning, and performance management
Stakeholder & Customer Engagement
Partner with Engineering, Product, Operations, and Transformation leadership
Represent the customer voice during incidents, recovery, and reliability initiatives
Deliver executive‑level communications that clearly link technical issues to customer impact and risk prevention
Required Qualifications
Typically, 10+ years of experience in network operations, reliability engineering, or large‑scale infrastructure environments
Senior leadership experience managing global, multi‑disciplinary technical teams
Strong background in network engineering and service operations
Working knowledge of SRE, ITIL, DevOps, and incident/change management practices
Proven ability to lead complex operational or reliability transformations
Preferred Qualifications
Experience operating highly available, customer‑facing network services at global scale
Bachelor’s degree preferred; equivalent combination of education and relevant experience considered
Familiarity with autonomous operations, AI Ops, and modern observability platforms
Demonstrated success reducing operational toil and improving service reliability
What Success Looks Like
Improved network availability, resilience, and customer experience
Reduced incident frequency, MTTD, and MTTR with fewer repeat issues
Increased automation and autonomous execution without linear headcount growth
A high‑performing, engaged reliability organization aligned to Equinix values
The targeted pay range for this position in the following location is / locations are:
United States - Dallas Infomart Office DAI : 177,000 - 265,000 USD / Annual
Poland - Warsaw Office WAO : 392,000 - 649,000 PLN / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits
As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Core Benefits - Pension: You will be enrolled in the employee capital plan or pension, known as PPK, a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement. Private Medical Insurance: You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice, flexibility, and access to specialist care for short-term illness or injury and so on. Life and Accident Insurance: Equinix provides Life and Accident Insurance cover for its employees which you can enroll in. Other Benefits and Perks - Employees have the option to select and use from a wide range of other benefits including: Annual Leaves, Flex Wallet (flexible spending account), Multi-sport Card, Lunch Pass Card, Discount Portal, statutory allowances and reimbursements (remote working, corrective glasses reimbursement), and paid and unpaid leaves in line with local market practices and regulatory requirements. More details on eligibility and rules for leaves are in Equinix's HR policies. Eligibility and contribution requirements apply to some benefits, in line with company policy. Benefits are subject to specific plan/program or insurer terms and conditions, including changes at Equinix's discretion. Equinix will be compliant will regulatory requirements on benefits and leaves.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.