Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

We Are Hiring! Data Center & Critical Infrastructure Engineers — You Are the Ideal Candidate

Business Analyst – EOC SSM & PIR Team

Why This Role Is Built for Engineers

This is not a traditional “business analyst” role. It’s an engineering-informed role at the heart of incident learning—turning complex, mission-critical events into clear, factual Post Incident Reports (PIRs) that improve reliability, strengthen Root Cause Analysis (RCA), and reduce repeat incidents.

If you’ve worked in always-on environments where power, cooling, network, and hardware dependencies matter, you already have the instincts this role needs.

• You understand how incidents unfold in live data center / critical infrastructure environments

• You know the operational reality behind “customer impact” and “service restoration”

• You ask the right technical questions to validate RCA and corrective actions

• You can translate complex engineering events into clean, customer-ready documentation

• You thrive in 24×7 operations and understand global handovers and urgency

• You care about repeat-incident reduction, reliability, and continuous improvement

Job Summary

The Business Analyst role within the EOC SSM & PIR team plays a critical role in delivering high-quality, timely, customer-facing Post Incident Reports (PIRs) as part of the incident management process. This position is responsible for the creation, coordination, workflow management, approval, and delivery of PIR documentation for both internal and external customers.

Maintaining the integrity of PIR operational procedures is essential to this role. The successful candidate will bring strong knowledge of data center and/or critical infrastructure operations, Root Cause Analysis (RCA), and corrective action documentation to ensure accuracy, clarity, and technical credibility.

You will partner closely with Engineering, Data Center Operations, Problem Management, the EOC, and Customer Success to produce industry-leading PIR documentation that is trusted globally—raising the quality of communication and enabling meaningful operational improvement across regions.

About the Team & Mission

The mission of the Equinix Operations Center (EOC) is to provide customers with proactive monitoring, incident, security and event management with speed, quality, and transparency. The EOC oversees ongoing site monitoring worldwide and ensures prompt, accurate communication about incidents that occur.

The SSM & PIR team sits at the intersection of operations and customer trust—capturing what happened, why it happened, what we learned, and what we’ll change to prevent recurrence.

What You Will Do (And Why Engineers Excel)

Engineers excel here because you understand dependencies, failure modes, and what “good” looks like in corrective action. Your job is to turn engineering reality into reports and documentation that drive learning and prevent repeat issues.

Responsibilities

• Prepare and deliver customer-facing Post Incident Reports (PIRs), including incident details, technical timelines, Root Cause Analysis (RCA), corrective actions, and customer impact, in line with established EOC standards

• Validate technical accuracy by asking the right questions, challenging assumptions, and ensuring PIRs contain zero factual errors

• Coordinate inputs and approvals across Engineering, Operations, EOC, and Customer Success to deliver PIRs on time

• Improve and standardise PIR workflows, templates, documentation standards, and communication practices across regions

• Draft, review, and maintain EOC process and procedure documentation supporting all EOC process disciplines

• Perform quality assessments and track relevant metrics to improve incident management quality, consistency, and customer experience

• Create multimodal enablement content (e.g., workflows, process schematics, internal library articles, instructional videos) that simplifies complex operational and engineering processes

• Support training and enablement initiatives (e.g., curriculum and documentation for agent development) in partnership with Training & Development leadership

• Maintain records and style guides; edit written materials for clarity, consistency, and compliance; stay current on tools and best practices

• Contribute to application and knowledge improvements (e.g., submitting enterprise enhancement requests for knowledge systems/tools such as ServiceNow/ESH)

Qualifications

Required

• Engineering experience within data centers, critical infrastructure, or other mission-critical environments (e.g., facilities, electrical/mechanical, network, hardware/infrastructure operations)

• Demonstrated ability to translate complex technical/operational topics into concise, customer-ready written communication

• Strong incident response mindset: ability to work calmly and accurately under urgency and ambiguity

• Root Cause Analysis (RCA) experience with corrective action development (e.g., 5 Whys, Fishbone) and a focus on repeat-incident reduction

• Exceptional English language proficiency (minimum CEFR B2), both written and spoken

• Strong collaboration skills with cross-functional, global teams; comfortable operating in fast-moving, 24×7 environments

The targeted pay range for this position in the following location is / locations are:

Poland - Warsaw Office WAO : 109,000 - 175,000 PLN / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Core Benefits - Pension: You will be enrolled in the employee capital plan or pension, known as PPK, a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement. Private Medical Insurance: You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice, flexibility, and access to specialist care for short-term illness or injury and so on. Life and Accident Insurance: Equinix provides Life and Accident Insurance cover for its employees which you can enroll in. Other Benefits and Perks - Employees have the option to select and use from a wide range of other benefits including: Annual Leaves, Flex Wallet (flexible spending account), Multi-sport Card, Lunch Pass Card, Discount Portal, statutory allowances and reimbursements (remote working, corrective glasses reimbursement), and paid and unpaid leaves in line with local market practices and regulatory requirements. More details on eligibility and rules for leaves are in Equinix's HR policies. Eligibility and contribution requirements apply to some benefits, in line with company policy. Benefits are subject to specific plan/program or insurer terms and conditions, including changes at Equinix's discretion. Equinix will be compliant will regulatory requirements on benefits and leaves.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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