Data Center Customer Operations IV

Who are we?

Working hours for this role are from 11:00am - 9:30pm

Job Summary
Troubleshoots and installs advanced circuits, and performs custom installations.

Responsibilities
Installations

• Racks and stacks customer equipment

• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly

• Installs circuits requiring advanced fiber terminations

Queue Management

• Determines work priorities from the Oracle queue and ensures adherence to all commit times

Testing/Troubleshooting

• Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed.

• Works with customers to troubleshoot issues

Cross Connects

• Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

Documentation/Reporting

• Maintains detailed written records of all work activity

Projects

• Designs and leads cage / infrastructure modification projects

Training

• Completes all assigned training in a timely manner

Customer Management

• Supports customer satisfaction through timely and precise order execution

Qualifications

• 1+ years experience

• High School Diploma

• BERT and SONET test equipment

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.