Data Center Customer Operations III- Night Shift

Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

As a Data Center Technician III, you’ll play an essential role in keeping our data centers running smoothly. You’ll work hands-on with customer equipment, network infrastructure, and critical systems that support our global platform. This position is ideal for someone with foundational data center or technical experience who’s ready to take the next step in their career.

Responsibilities

Operations & Work Order Management

• Review and respond to semi-routine work orders in the queue, ensuring all tasks are completed within committed timelines

• Escalate or expedite requests in line with standard operating procedures (SOPs)

• Maintain accurate and detailed records of all completed work

• Update asset databases and internal systems to reflect current configurations and installations

Installations

• Perform “rack and stack” installations of customer equipment according to Equinix SOPs

• Assist with infrastructure builds, including fiber trays, ladder racks, cabinets, and cage installations

• Execute tape changes and standard backup rotations following documented processes

Cross-Connects & Cabling

• Support cross-connect installations, modifications, terminations, and testing for fiber, copper, and coax cabling

• Follow Equinix standards for cable routing and management

• Learn and support advanced connectivity setups under supervision

Testing & Troubleshooting

• Conduct routine Layer 1 testing and certification of cross-connects and customer assets

• Support troubleshooting activities for semi-routine installations

• Learn higher-level (Layer 2/3) testing procedures with guidance from senior technicians

Customer & Team Support

• Deliver excellent customer service through timely communication and quality work

• Provide on-site support including access control, escorting, and assistance with customer audits

• Collaborate closely with operations and security teams to maintain a secure and efficient environment

Project Support

• Participate in standard project work and assist vendors or senior technicians as needed

• Support documentation and project tracking to ensure accurate reporting and completion

Training & Development

• Complete assigned technical and safety training on schedule

• Share knowledge and assist in training new team members as needed

Qualifications

• You have a high school diploma or equivalent, with 1–2 years of relevant technical or data center experience

• You’re hands-on, detail-oriented, and comfortable following technical procedures

• You value teamwork, reliability, and delivering a great experience to customers

• You’re eager to learn and grow within a global leader in digital infrastructure

Why Join Equinix?

At Equinix, you’ll be part of a fast-growing, global team where you can develop your skills, make an impact, and build a rewarding career. We offer training, career growth opportunities, and a culture that values collaboration, integrity, and innovation.

The targeted pay range for this position in the following location is / locations are:

United States - Dal Dallas : 46,400 - 69,600 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.