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Data Center Customer Operations Engineer II

 

Data Center Customer Operations Engineer II

  • JR-131378
  • Tsuen Wan, New Territories
  • Operations
  • Full time
Data Center Customer Operations Engineer II

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Responsibilities

  • Provide Technical Support services including: Data Centre operations, equipment maintenance and service provisioning.

  • Support Disaster Recovery drills and invocations

  • Install and de-install of customer cross-connections

  • Perform Smart Hands Services

  • Perform Tape backup Services

  • Incident handling, problem troubleshooting and escalation to upper tier

  • Escort Telco engineers to provision or troubleshoot of circuits

  • Supervise vendors for work within data center premises

  • Maintain accurate records, document all problems, and prepare Reports

  • Exhibit quality workmanship on all work

  • Manage multiple concurrent interdisciplinary projects and ability to work in a team

  • 24x7 shift duty and emergency scheduling of work is required

  • May perform other duties as assigned

Qualifications

  • Technical Institute/University Graduate in Computer Science or related discipline

  • Customer focus with good communications and interpersonal skills

  • Able to perform 24x7 shift duty

  • Good presentation skills and problem solving skills

  • Discipline, self-initiative, self-motivate and willing to learn

  • Fluent English speaking and writing

  • Knowledge or experience in office applications, telecommunications equipment and technologies

  • Certifications in IT industry (CCNA/CCIE/Juniper/Sun/etc.) an advantage

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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