Person, Clothing, Face, Female, Sleeve, Woman, People, Long Sleeve, Portrait, Smile

Customer Success Advisor (German-speaking)

 

Customer Success Advisor (German-speaking)

  • JR-122335
  • Warsaw
  • Customer Success
  • Full time
Customer Success Advisor (German-speaking)

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. This is foundational to our core values as a company and is vital to our success.

We are looking for a motivated, fast learner to support our Customer Success Management team in Warsaw.

In this position you would provide best in class support through the evaluation of customer loyalty and oversight of regional customers. Typically manages smaller sized accounts within a limited scope and receives support from management.

Responsibilities

  • Onboard / Educate customers to bring to bear Equinix policies and procedures, customer facing support and ordering systems
  • Develop and maintain expertise on products and services
  • Find opportunities to solve customer business requirements by using Equinix’s products & services
  • Work cross functionally on new and existing customer installations to deliver services in the agreed upon timeframe
  • Find opportunities to drive and support a globally consistent customer experience
  • Assemble success plans through understanding customer’s goals and objectives
  • Responsible for owning and resolving a wide range of standard and non-standard customer requests and account issues
  • Conduct customer meetings and gather insight by driving meaningful dialogue
  • Understand the value of cross functional relationships and demonstrate them in the right way to drive ongoing improvements
  • Act as the customer advocate with thoughtful and creative balance between customer and business needs
  • Identify risk, opportunity and use good judgment for when to raise visibility
  • Keep pulse of the customer and identify risk
  • May participate in projects and initiatives that drive overall improvements

Qualifications

  • Collaborative personality and able to build strong personal relationships.
  • Highly organized, with attention to detail and a dedication to resolving issues.
  • Calm and effective under pressure. Able to remain professional in high stress situations.
  • Able to plan, execute and manage high volumes of work.
  • Embraces change.
  • Very strong written and verbal German and English - communication skills are essential.
  • Requires judgment and problem solving skills.
  • Technical aptitude and broad understanding of the technical service industry preferred.
  • A good command of any other European language (preferably Italian, Spanish or French) would be highly beneficial

What we Offer?

  • Competitive Salary
  • Employee Stock Purchase Plan
  • Company events
  • Company pension and capital forming benefits
  • Excellent growth and advancement opportunities
  • Laptop and mobile phone
  • Employee Referral Scheme
  • Annual Bonus

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Postuler maintenant

Connectez-vous avec LinkedIn
Remplir automatiquement mes informations avec LinkedIn
Alertez-moi sur des emplois comme celui-ci

Pas toi?

Vous êtes maintenant redirigé vers le site Web de l'application

Vous connaissez quelqu'un qui pourrait convenir à ce poste ? Dites-le lui ici !

Renseignez vos coordonnées 

Pas toi?

Merci

Les gens ont aussi consulté

Data Center Facility Technician III

Regular JR-123195 Mitchell Australian Capital Territory Australia Mitchell IBX Engineering Operations O3
Data Center Facility Technician IIIWho are we?Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simpl...

Analista de Negócios Pleno

Regular JR-123272 Rio de Janeiro. Sao Paulo Rio de Janeiro. São Paulo Brazil Rio de Janeiro. Sao Paulo Business Analysis Business Analysis and Operations Support B2
Analista de Negócios PlenoA Equinix é a empresa global de infraestrutura digital, operando mais de 200 data centers em todo o mundo e fornecendo interconexões para todas as principais nuvens e redes. As empresas precisam de um lugar para simplific...

Data Center Facility Engineer

Regular JR-123445 El Segundo California United States El Segundo IBX Engineering Operations O5
Data Center Facility EngineerEquinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring tog...

Techniker (m/w/d) für Technisches Facility Management

Regular JR-123292 Frankfurt Germany Frankfurt IBX Engineering Operations O3
Techniker (m/w/d) für Technisches Facility ManagementArbeiten, wo das Internet zu Hause istEquinix verbindet weltweit mehr als 10.000 Unternehmen mit Partnern und Kunden über seine Hochleistungs-Rechenzentren mit dem weltweit größten Netzwerkangeb...

Projektleiter (m/w) Gebäudeinfrastruktur

Regular JR-123357 Frankfurt Germany Frankfurt Program and Project Management Project and Program Management B3
Projektleiter (m/w) GebäudeinfrastrukturArbeiten, wo das Internet zu Hause istEquinix verbindet weltweit mehr als 10.000 Unternehmen mit Partnern und Kunden über seine Hochleistungs-Rechenzentren mit dem weltweit größten Netzwerkangebot.Als global...

Senior Software Engineer

Regular JR-123202 Singapore Singapore Singapore Enterprise Software Architecture and Engineering Information Technology T4
Senior Software EngineerWho are we? Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bri...

Postuler maintenant

Connectez-vous avec LinkedIn
Remplir automatiquement mes informations avec LinkedIn
Alertez-moi sur des emplois comme celui-ci

Pas toi?

Vous êtes maintenant redirigé vers le site Web de l'application

Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.