Who are we?

Job Summary

The Corporate Real Estate (CRE) Associate is a vital member of the CRE organization, responsible for leading the delivery of daily operations of Equinix offices in line with CRE standards of safety, courtesy, efficiency, and community, and in line with the Operational Excellence (OE) Playbook.  The CRE Associate will deliver an exceptional customer experience and create a vibrant workplace community in the offices managed. As a representative of Equinix and the CRE org, the Associate will play a crucial role in creating a welcoming, professional environment that reflects our company values.

What you’ll be doing

Welcome Desk:

• Act as the primary point of contact, providing support, knowledge, care and fun
• Greet visitors and employees, CRE’s customers, engaging in conversation upon arrival and departure
• Anticipate and fulfill guests' needs; striving to exceed their expectations
• Answer questions from customers related to the building, including wayfinding, policies and procedures, and etiquette
• Coordinate visitor check-ins and security procedures using the Envoy visitor management system
• Manage the distribution of security badges, and reconcile visitor logs and the EV charging station program (if applicable)
• Maintain awareness of potential office security issues and communicate concerning issues to the local CRE metro lead, building security when appropriate, and the risk management team management tool, ensuring compliance with company policies
• Maintain an orderly and presentable lobby, moving deliveries or broken items out of site immediately
• Assist with onboarding new employees by providing essential information and resources, supporting no dead ends

Events and Employee Engagement:

• Build a welcoming and collaborative community environment amongst our customers through events
• Cultivate a positive vibe through fun and engaging activities at the front desk
• Plan and support coordination, promotion, set-up, and clearing of on-site CRE-led or supported events
• Assist with scheduling and managing meeting rooms, including arranging necessary equipment, supplies, and catering for All Hands events
• Partner with We Are Equinix and Equinix Employee Connection Network teams to create inclusive events
• Provide surprise and delight customer opportunities

Office Communications:

• Create fun and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools
• Ensure timely and professional communications to internal and external stakeholders
• Serve as liaison between employees and various departments, addressing any workplace-related concerns or inquiries

Building Operations:

• Own smooth running of the site and parking areas (where applicable), including daily floor walkthroughs to ensure the office meets Operational Excellence standards and the needs of customers and visitors
• Continually monitor the site's security and safety and take immediate action when risks are identified to the site or to employees.
• Action customer tickets in good time, ensuring there are no dead ends, and that the customer is communicated with immediately in the case of a delay
• Support office moves, openings, closures, and change projects ensuring they are executed smoothly and with minimal impact on customers
• Check and ensure that the office is well-equipped with stationery, printer supplies, first aid, pantry, food and beverage, and other essential supplies
• Partner with and maintain relationships with vendors and contractors to ensure they are delivering the right level of service e.g. overseeing cleaners performing contracted scope
• Assist with receiving deliveries of all external and inter-office mail and support employees on all mail and shipping requirements as needed
• Provide direction, and information to vendors, service providers, and Corporate Real Estate staff as required to ensure excellent coordination
• Oversee the Purchase Order process in line with CRE policy
• All of this while illustrating Equinix’s core values and working towards achieving our mission of delighting our customers

Business Continuity & Compliance:

• Act as a representative of the safety committee team
• Know and be able to implement emergency response plans by maintaining proficiency in fire, safety, security, and emergency procedures as per the Playbook
• Be an emergency point of contact out of hours and respond to emergencies as part of the call tree

What we’ll expect from you

• Proven experience in project management and business operations
• Customer Service or hospitality experience
• Strong interpersonal skills
• Presentable and professional demeanor
• Fluency in written and verbal Portuguese, advanced in written and verbal English, Spanish is a plus
• Strong written communication skills – clarity and grammar – for employee-facing materials
• Confidence and experience interacting with individuals at all levels
• MS Office skills, particularly Outlook, Excel, and Word
• Bachelor's degree
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
• Have a self-starting, proactive, and can-do attitude
• Project a welcoming attitude by offering a warm and friendly smile, and open body language
• Be a motivating and inspiring team member with strong relationship management skills to build and maintain a high-trust team environment
• Be an energetic person displaying a customer-centric attitude
• Excel as an effective communicator

What will be the difference if you have

• Genuine enthusiasm and creativity
• Initiative-driven mindset
• Seeks to continuously improve processes, systems, and overall client satisfaction
• Sensibly balances timely and efficient delivery with tact and diplomacy
• Knowledge of general business, facilities management, and office support services
• Ability to develop and manage resources and programs independently
• Understanding of business planning, goal setting, and budgeting
• Familiarity with work order ticketing management systems

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.