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Job Summary

Manages local team including supervisors; does not manage any accounts directly but may step in to resolve escalations and complex billing queries

Responsibilities

Credit Risk & Policy Compliance

• Assess new and existing customers using all available (financial) data, ensuring the risk assessment is in compliant with the company’s credit policies and procedures.

Collections Strategy & Execution

• Oversee daily collection efforts including implementing dynamic collection and communication strategies to optimize collection channels and solutions based on the nature and history of delinquent accounts and retaining effective oversight of the collection status for strategic customer accounts.

A/R Monitoring

• Monitor and review outstanding accounts receivable balance to provide regular and ad hoc reports and updates on collection risk and A/R aging, as well as minimize Days Sales Outstanding (DSO).

• Ensure there is always a sufficient information flow among the appropriate stakeholders.

•  Monitor and report sales allowance or bad debt and provide insight on any bad debts risk and possible reduction of it.

Billing Accuracy & Close Support

• Monitor and ensure that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar.

• Serve as the point of contact for escalated inquiries (ECM) and ensure that all requests to the billing and collections team are acted upon appropriately and promptly.

• Support the month-end close process as well as internal and external financial audits.

Process & Systems Improvement

• Oversee, streamline, standardize, and implement process improvements to create efficiencies and cost savings.

• Ensure that projects are properly staffed by Billing and Credit & Collection subject matter experts, testing is performed, and changes are reviewed and approved.

• Identify processes and workflows that may be improved, focusing on solving system-related problems, automating solutions and/or improving reporting to ensure accurate and efficient operations, processes, and workflows.

Leadership & Talent Development

• Hire and coach a high-performing team of billing and collections staff.

• Develop employees through formal and informal coaching, mentoring, and periodic performance reviews.

• Define and measure critical metrics and KPIs that accurately reflect the operational and financial performance of the team.

Qualifications

• Bachelor’s degree in finance, accounting or related disciplines with more than 7 years of billing and credit collection experience including 3 years of supervisory experience.

• Highly motivated and competent individual with excellence inter-personal and communication skills.

• Possess good problem-solving abilities, with lots of initiative and drive, a strong sense of internal control and a keen eye for details and process improvements.

• Ability to partner closely with other cross-functional teams to ensure the accomplishment of business objectives and consistent customer success.

• Ability to build and maintain strong relationships within and across departments and with internal and external clients.

• Strong PC skills with proficiency in Excel and experience with Oracle system.

• Fluency in English required.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.