Prior to the global COVID-19 pandemic, remote data center management services were already a key component of many businesses’ operations. However, throughout 2020, as lock-downs of companies’ on-premises and colocation data centers spread worldwide, fast and easy access to onsite technical resources to perform mission critical work on their colocation infrastructure was required. These services  can include either on-site personnel, such as Equinix Smart Hands®, remote management software, such as Equinix IBX SmartView™, or a simpler way to enter and track orders and service requests online.

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