VP, Data Center Field Operations, GEMN

Responsibilities

• Drive strategic planning and priorities for data center operations

• Establish and track against KPIs, SLAs, and metrics (incl. regional performance, capacity, availability, and budget)​

• Oversee on the ground incident response, problem resolution, and change management to support Equinix customer experience​ 

• Drive a customer centric approach and ensure consistency in operations across all data centers in the region, aligning with EMEA and Global standards​ 

• Coordinate with global design and construction team to ensure consistency and efficiency​ 

• Drive alignment and collaboration with the region’s cross functional stakeholders (Sales, Customer Care, Country MD’s and EMEA President) and key customers​ 

• Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination​ 

• Establish and track safety measures to ensure safety of frontline resources​ 

• Empower frontline resources to meet customer needs through incentives and process​ 

• Create a high performing leadership team, who can in turn drive the strategic direction through actionable deliverables ​ 

• Enable a people first culture, promoting inclusivity and collaboration, to empower and motivate teams on a shared vision ​ 

Qualifications

• Demonstrated track record of datacenter operations management and maintenance or similar; leadership and cross functional management experience​ 

• Experience optimizing a growing and evolving business –leading a large organization through a period of rapid growth, or business transformation ​ 

• Proven experience of developing high performing teams and a people first culture  

• Focus on execution and results – establishing high standards for performance, setting goals and developing plans, following through and holding people accountable for results​ 

• Ability to provide thought leadership, think strategically and effectively communicate vision and influence​ 

• Leader in the Magic of Equinix and guardian of the employee experience across the Region with the ability to build followership​ 

• Adept at balancing intense short-term pressures with overall long-term goals ​ 

• Financial acumen and ability to connect operational objectives to financial results