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Job Summary

Proactively Performs Network Fulfilment Activities. Highlights issues and drives resolution when required. Acts as mentor and technical coach for NSD Engineer I. 

Responsibilities

Network Fulfilment

• Performs Network Service fulfilment for quote to cash transactional tickets for all network and datacenter products (Interconnections, IX, ECX etc.)

• Picks up where OTA has failed and fulfils the order based on customer requirements while maintaining SLA targets

• Generates metrics based on Service Delivery metrics on a periodic basis

Problem Solving/Assessment

• Determines and applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues

• Helps identify process gaps and issues

• Dynamic forward thinking to ensure customers are not impacted by process/technical failures

• Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate

Release Management

• Obtains, creates and documents business requirements engaging multiple stakeholders

• Supports and manages cross-functional BRDs

• Works with the BSA's and Dev team on solution design and development

• Reviews functional design (FD)

• Partners with stakeholders to analyze, define and document business processes within and across functional areas

• Utilizes Lean Six Sigma methodology, supporting the design or improvement of business processes

• Assist in performing user acceptance testing (UAT)

• May be responsible for ensuring UAT is fully planned and executed

• Assesses testing progress

• Updates process and procedural documentation

• Completes post deployment analysis

Project Management

• Supports project plans and resources, helping to ensure resources are in the right place at the right time

• Works with stakeholders to gain alignment through implementation and post-implementation stages

• Communicates team progress

• Applies appropriate project management skills and best practices including Lean Six Sigma

• Helps identify risks and issues

Reporting and Metrics

• Status reporting providing periodic project updates, highlighting risks, issues and concerns

• Performs ad-hoc reporting

CSI

• Takes part in cross functional discussions to drive issues, challenges and prioritization efforts

• Updates CSI and Issues logs ensuring the relevant detail is provided

• Develops CSI opportunities for the wider team to review

Qualifications

• Bachelors Degree Or Equivalent Experience

• Full CCNA qualification

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Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.