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Job Summary

Field sales engineering position selling Equinix solutions to new accounts and/or expanding existing accounts

Responsibilities

Technical Consulting and Sales Support

• Identifies customer’s business needs, challenges, and technical requirements and maps to Equinix solutions

• Understands and explains customer applications and business challenges

• Utilizes understanding of Equinix portfolio of products to deliver pitch on Equinix solutions

• Analyses situations and data on problems of moderate scope

• Provides full support for medium to large customers, including global deployments

Solution Design and Deliverables

• Provides technical solution design expertise to all assigned Sales account executives

• Exercises judgment within defined procedures and practices to figure out appropriate solution

• Assists in RFI/P/Q preparation as requested by Sales Representatives

• Independently delivers all work for the customer

Customer Service

• Communicates with customers (internal and external) in a professional, friendly and effective manner, both verbally and in writing

• Assists in pre-sales efforts for all company products

• Provides technical support in sales presentations, customer meetings, and trade shows

Business and Market Expertise

• Demonstrates a solid understanding of Equinix datacenter, Network, and Cloud products and services

• Possesses industry knowledge and familiarity with the competitive landscape

Collaboration / Communication

• Develops new business opportunities and grows existing customer relationships

• Motivates internal teams (CSM, OM, IM, Ops, etc.) to ensure smooth project transition from pre-sales to post-sales

• Influences the cultivation of a positive culture on the team

• Demonstrates good presentation skills

Team Leadership

• Supports initiatives and team projects to better the organization

Qualifications
Essential

• Degree in Engineering / IT or equivalent experience

• Extensive Customer facing experience within internet, cloud or telecommunications services industry

• In-depth knowledge of Networks and/or Cloud Computing

• Ability to work independently with minimal management guidance

• Problem resolution

• Ability to understand and explain related technical issues, thorough knowledge of products, potential applications and associated technologies

• Outstanding interpersonal skills – ability to professionally communicate and interact with all levels of internal and external customers

• Creation of high quality business proposals in line with agreed customer needs and  expectations

• Ability to project manage, multitask and follow through

• Ability to work and adapt in rapidly changing environment

• Excellent English written and oral communications skills

• Negotiation skills

Desired

• Understanding of Business Procedures i.e Finance, Marketing, Forecasting, Business Plans and Contracts

• Relationship building skills

• Provision of accurate forecasts and reports

• Process orientation, analytical and deductive reasoning skills

• Experience with customer support systems

• Strong knowledge and experience with telecom circuit ordering and provisioning

• In depth understanding of datacentre architecture

• UPS, Generator, Cooling, Fire detection and suppression

• In-depth knowledge of UK cabling standards and implementation

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.