Senior Operations Manager, Critical Facilities

Who are we?

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Senior Operations Manager
(Site Leadership – Driving Operational Excellence)

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Overview

We’re looking for a strong, influential leader to take ownership of operations at one of our key sites. This is a senior leadership role requiring someone who can set high standards, inspire technical teams, and bring people with them on the journey towards operational excellence.

This is not an IT management role. Instead, we’re seeking someone with a background in engineering, technical operations, or facilities leadership. While data center experience is an advantage, we also welcome candidates from telecommunications, infrastructure, and other mission-critical technical environments. You will have been accountable for running an operation, responsible for the delivery outcomes, operating costs, and the complexities of engaging with multiple stakeholders

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Key Responsibilities

Leadership & People Management
• Lead, inspire, and develop teams of experienced technical professionals and/or subordinate managers.
• Foster a culture of safety, accountability, and continuous improvement.
• Oversee full people management responsibilities, including hiring, coaching, development, and performance reviews.
• Act as a visible, hands-on leader who sets the tone and brings others along on the journey.

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Operational Management
• Define and deliver on operational objectives, policies, and procedures to ensure site performance meets or exceeds Equinix standards.
• Drive operational efficiency, reliability, and safety across the site.
• Manage budgets, cost controls, and resource planning effectively.
• Partner closely with senior stakeholders on site capacity planning and infrastructure strategy.

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Project & Infrastructure Oversight
• Plan and deliver site infrastructure projects on time, within scope, and on budget.
• Oversee technical maintenance, system upgrades, and facility expansions.
• Collaborate with engineering and design teams during new facility handovers.

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Vendor & Performance Management
• Ensure vendors consistently deliver to agreed KPIs and SLAs.
• Build strong supplier relationships and drive continuous improvement initiatives.

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Incident & Risk Management
• Act as the senior incident lead during critical events, coordinating teams and ensuring timely resolution.
• Lead root cause analysis and ensure corrective actions are implemented quickly.
• Oversee compliance, MOP approvals, and testing protocols to ensure operational resilience.

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Skills & Experience
• Proven leadership in technical operations within complex, high-availability environments (data centers, telco, engineering, or large-scale infrastructure).
• Experience leading and developing technical or multi-disciplinary teams.
• Strong background in engineering, facilities management, or mission-critical operations.
• Track record of raising performance standards and delivering operational excellence.
• Comfortable managing budgets, technical projects, and senior stakeholder relationships.
• Typically 12+ years of relevant experience or equivalent progressive leadership roles.

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The Ideal Candidate

We’re looking for someone who can:
• Inspire and influence — lead people, not just manage them.
• Raise the bar — set ambitious standards for safety, quality, and performance.
• Be technically credible — engage confidently with engineers, vendors, and technical teams.
• Thrive under pressure — operate effectively in mission-critical, high-availability environments.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.