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Knowledge Management, Senior Manager

 

Knowledge Management, Senior Manager

  • JR-122321
  • Denver
  • Tampa
  • Frisco
  • Project and Program Management
  • Full time
Knowledge Management, Senior Manager

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.   

 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

This position is an individual contributor role, that will lead with influence, and has a potential for direct reports.  

Responsibilities: 

  • Own the vision, success metrics and roadmap for our Enterprise Knowledge Management and ensure it aligns with the overarching Enterprise Case Management solution and vision 

  • Spearhead a holistic implementation plan for Knowledge Management, in alignment with cross-functional stakeholders to build best-in-class KM practice 

  • Participate in larger strategic enterprise programs connected to Knowledge Management and lead work tracks assigned to this area 

  • Look for, lead and develop new initiatives or innovations for Knowledge Management, providing strategic guidance on improvements; prioritize for/with the cross-functional teams and incorporate into Knowledge Management lifecycle as appropriate 

  • Work closely with cross-functional teams to share regular updates, secure buy-in and help to problem solve on KM topics

  • Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards

  • Capture, catalog and manage knowledge to enable the team to effectively package and present the knowledge in multiple languages via our customer portal

  • Partner with cross-functional business teams to identify opportunities to leverage our other Knowledge Base platforms more effectively, making it easier for employees to self-serve and for our teams to manage

  • Work with our enablement, strategy and product teams to finding effective ways for our support teams to find the right information, in the right format at the right time

  • Own processes and working model between KM and cross-functional Training and Development teams to ensure alignment of content and timelines

  • Lead the team responsible for the governance of Knowledge Base and articulate the value of Knowledge Management in both a qualitative and quantitative way by instituting measurement and reporting 

 

Qualifications 

  • 6+ years of experience leading knowledge management strategy and programs  

  • 8+ years of experience in large and complex programs, change management and/or program management across diverse stakeholder teams 

  • Experience with knowledge and learning solutions (ex: Salesforce KM, Seismic, Confluence, SharePoint, Articulate, SumTotal)  

  • MS Office proficiency

  • Experience leveraging interconnected knowledge management solutions

  • Strategic and creative thinker with exceptional attention to detail and highly organized

  • Able to help the team to prioritize complex deliverables, understand and discuss the concepts, manage trade-offs and run large-scale meetings with business leaders

  • Excellent problem-solving, conflict resolution, active listening and time management skills

  • Excellent verbal and written communication skills

  • Ability to effectively partner and influence key internal stakeholder teams through regular proactive interaction to the understanding of their needs

  • Demonstrated ability to manage cross-functional initiatives, empower and enable others

  • Established adaptability, flexibility, innovation, risk-taking, resilience and ability to learn from experiences and setbacks

  • Experience utilizing training concepts and principles and knowledge of adult learning theory

  • A smart, creative, collaborative individual who can work well in a high-growth, fast-paced environment

  • Confidentiality and business ethics; demonstrate outstanding judgment and discretion

  • Preferred – KCS Practices v6 Certification

  • Previous experience supporting support organizations and IT/Telcom companies a plus 

We offer Medical, TeleMedicine, Dental, Vision, Life and AD&D insurance, 401K, Leave of absence & disability benefits, paid time off & holidays and more. 

In accordance with Colorado State Law (https://leg.colorado.gov/bills/sb19-085) the salary range for Colorado for this role is $113,000 – $155,000 year with  25% bonus target. 

 Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.