Manager, Product Software Architecture and Engineering

Job Summary: Provides overall software program management, drives adoption of best practices, manages stakeholder communication, and reviews software design and architecture.

Responsibilities

Project and Program Management

• Works with other Product Engineering Managers, portfolio leads, and other stakeholders to successfully deliver the projects, including major, minor and patch software releases

• Provides overall program management by working with Technical Project Managers and leads across the teams and locations

• Manages all stakeholder communications with respective to project status, and budget utilization

• Responsible for identifying project execution risks and project-related issues, suggesting mitigation plans for resolution to management

• Responsible for project resource allocation and management and budget management

Management Reporting

• Collects, analyzes, organizes and presents the data to senior management on projects and resources

• Executes against operational KPIs

System Optimization

• Utilizes subject matter expertise to implement improvements to internal processes and integrate systems supporting these processes

Resource and Budget Management

• Works closely with product engineering managers and technical project managers to track resource allocation and utilization for smaller projects

• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from his/her manager

• Requests approvals for additional expenses outside of approved budget/headcount

• Communicates budget estimates, and ensures team executes assigned projects within approved budgets

• Manages and/or escalates issues, as needed

Software Architecture/Design/DevOps

• Participates in software architecture, design reviews & DevOps processes of various projects and products

• Works on getting infrastructure requirement for software

Stakeholder Management

• Responsible for providing comprehensive input to stakeholders to support decision making

• Proactively communicates issues and risks and escalate conflicts, proposing options for resolution

• Able to drive effective conflict resolution between stakeholders

• Manages all stakeholder communications with respect to project and operations status

• In addition to building effective working relationships with stakeholders, the manager partners with stakeholders to execute against agreed-upon commitments

• Responsible for managing stakeholder escalations/priority shifts to resolution and/or senior management escalation

System Optimization

• Utilizes subject matter expertise and data from analysis, to propose system improvements to leadership

• Oversees implementation of approved system improvement recommendations within functional area

• Identifies and proposes improvement ideas

R&D/Innovation

• Drives innovation among the team

Process/Policies/Standards

• Creation/refinement of efficient processes, standards, and policies

• Monitors violations, and designs a remediation plan to ensure adherence

Road Map/Planning

• Responsible for the planning of strategic priorities

• Responsible for developing and communicating a roadmap of projects and initiatives to project/functional stakeholders

People Management

• Is accountable for the performance and results of direct reports

• Responsible for the performance management of team members, including disciplinary actions and hire/fire recommendations

• Responsible for the GPS process including assessments and Total Rewards allocations of direct reports

• Responsible for talent development, including quarterly conversations, career pathways conversations and individual development/growth plans

• Models the Equinix Culture and Values

Review/Approvals/Escalations/Issues Resolution

• Supports and trains resources and oversees quality in triage and troubleshooting practices

• Leads troubleshooting efforts on critical issues with cross functional teams through resolution

• Identifies improvements to address repeat issues

• Manager oversees and supports RCA cycles, reviews management level reports related to issues and escalations

Vendor Management

• Assists vendor resources with onboarding activities through all Equinix channels, ensuring vendor resources have appropriate workspace, system access, and tools

• Manages/leads individual consulting resources, as assigned

• Identifies initial commercial implications for vendor selection and performs initial due diligence

• Provides inputs for vendor negotiations

• Manages approved vendor relationships

• Monitors and reports on delivery of vendor deliverables

Country/Regional Management

• Manages team of local technology professionals in a given country

• Executes against approved initiatives

• Manages technology and/or human resources in a single location, being familiar with local language, law and regulations, as needed

• Partners with global technology owners to implement and maintain global technology standards

• Manages relationships with country stakeholders

Qualifications

• 1+ years professional experience in a software development leadership role

• Bachelor's in Engineering preferred

For CO residents: In accordance with Colorado State Law (https://leg.colorado.gov/bills/sb19-085) the salary range for this role is $134k – $187k with 20% bonus target.