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Billing Manager- Global Customer Accounts

 

Billing Manager- Global Customer Accounts

  • JR-127159
  • Tampa
  • Frisco
  • Finance
  • Full time
Billing Manager- Global Customer Accounts

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 27 countries spanning five continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary: You will lead a team of Account Management Leads that is dedicated to supporting the invoice to cash activities for a select group of Global Customer accounts. A critical role of the team will be to solve long-standing disputes and process bottlenecks.  Find new ways to reduce friction for these customers to work with us across the invoice to cash lifecycle. This role will also be responsible for delivering the financial results for this group of customers, including Aged Debt, Customer Resolution SLO, and unapplied cash/credits. 

Responsibilities

  • Partners with cross-functional teams that help solve problems, drive resolution and streamline end to end processes.
  • Develops and builds relationships at a managerial level with Regional/Country Leaders, Sales, IBX Management, Operations, and other cross-functional teams to raise awareness and drive resolution of customer-impacting issues
  • Develop global alignment in the way we serve our global customers
  • Provides coaching and development for the team including setting and consistently reviewing KPI’s.
  • Supports hiring, onboarding, and leads team of Global Account Leads including resource planning to support our customers

Accountabilities

  • Manages customer specific project/initiatives to improve the service we provide to them and resolve long-standing issues
  • Understand contractual conditions and partner with Sales and Legal to make recommendations to provide scalability and new ways of working.
  • Builds a strong and collaborative relationship with the Customers key decision maker and day to day operations team
  • Creates account distribution and alignment with Customers, Sales, Geography and Tiers
  • Participates in/leads stakeholders in service improvement initiatives
  • Identify policies and procedures, proactively seeking continuous improvement

Qualifications

  • Significant experience in recurring revenue accounts
  • Bachelor’s or equivalent professional qualification
  • Able to operate in the detail and contribute to process enhancements
  • Excellent collaboration skills with internal teams/external customers
  • Experience at identifying and delivering process efficiencies  
  • Requires working across multiple time zones
  • 7-10 years of experience preferred

Knowledge, skills and abilities

  • Collaborative personality and able to build strong personal relationships
  • Requires a high level of analysis, judgement, negotiation, and problem-solving skills
  • Highly organized, with attention to detail and a dedication to resolving issues
  • Able to remain professional in high stress situations and work under pressure
  • Able to plan, execute and manage high volumes of work
  • Embraces change and supports the team manage through it
  • Able to interact with all levels of internal and external clients

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Learn more about Equinix:

Who We Are

Magic of Equinix

Stay connected: LinkedIn , YouTube , Facebook , Twitter

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.