Data Center Technician

Job Summary:

Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

· Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times.
· Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard  procedure escalation requests.
· Ensures adherence to commit times within standard operating procedures.
· Maintains detailed written records of all work activity
· Updates local asset databases and other systems.

Installations

· Rack and stack semi-routine customer equipment tickets.
·Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include:
- fiber trays, ladder racks, customer equipment and cabinets;
- semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes.

Cross-Connect

· Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing).
 · Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects.
· Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision.

Testing / Troubleshooting

· Supports semi-routine standard operating testing and  standard operating installations of customer assets.
· Supports standard operating procedures of layer 1 cross-connect certification testing.
· May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision.

Stakeholder Partnership

· Supports the operations and security personnel team for breaks or other activities, when necessary.
·Supports standard operating procedural tasks provides back-up assistance to team members when necessary.

Customer Management

· Supports customer satisfaction with timely adherence to following semi-routine execution order requirements.
· Delivers a high level of service and an excellent customer experience when interfacing with customers.
· Provides support with time expectations on new deployments and existing alterations, by following   standard operating procedure guidelines.
· Supports customers on-site by through access control and escorting services. 

Projects

· Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision.
· Supports vendors on projects.
· Supports physical customer audits.

Training

· Completes all assigned training in a timely manner.
· May provide support to new hires.

Typical Degree & Years of Experience

· Typically requires a high school diploma and 1-2 years of equivalent work experience.