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Lead Data Center Customer Operations Technician

 

Lead Data Center Customer Operations Technician

  • JR-126833
  • Calgary
  • Operations
  • Full time
Lead Data Center Customer Operations Technician

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 27 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary: Troubleshoots and installs advanced circuits, and performs custom installations.

Responsibilities

Installations

  • Racks and stacks customer equipment

  • Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly

  • Installs circuits requiring advanced fiber terminations


Queue Management

  • Determines work priorities from the Oracle queue and ensures adherence to all commit times


Testing/Troubleshooting

  • Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed.

  • Works with customers to troubleshoot issues


Cross Connects

  • Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)


Documentation/Reporting

  • Maintains detailed written records of all work activity


Projects

  • Designs and leads cage / infrastructure modification projects


Training

  • Completes all assigned training in a timely manner


Customer Management

  • Supports customer satisfaction through timely and precise order execution


Qualifications

  • 1+ year of experience with Layer 1 and Layer 2 IT installations or equivalent education

  • High School Diploma

  • Must be able to work night shift in technician rotation when necessary

  • The ability to obtain a DoD security clearance is required

  • Secret clearance is strongly preferred

  • Candidates without a security clearance must be willing to undergo a Tier 3 federal background investigation that Equinix will facilitate

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com.  Please provide your contact information and let us know how we can assist you. 

 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.