Data Center Customer Operations Engineer Intern

Who are we?

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

At Equinix, we operate the world’s most critical digital infrastructure. Our Data Center Customer Operations Engineer (COE) Internship offers hands-on, real-world experience for engineering students and graduates who are interested in data center operations, customer-facing engineering, and infrastructure support.

As an intern, you will work alongside experienced engineers in a live data center environment, supporting customer operations and day-to-day service delivery. This is a learning-by-doing role designed to help you build practical technical, operational, and customer engagement skills that are directly applicable to a future career in data center operations or engineering.

This is a 6-month, full-time internship and may lead to consideration for future opportunities at Equinix.

Key Learning Opportunities

• Gain practical exposure to data center customer operations and service execution

• Learn how customer requests are received, coordinated, and delivered in a mission‑critical environment

• Understand server-focused data center operations, including racking and stacking servers, server installation and removal, structured cabling (copper and fiber), labeling, and physical connectivity verification

• Build operational discipline through hands-on work, shadowing, and collaboration with experienced engineers

Responsibilities

Customer Operations & Service Delivery

• Support day‑to‑day customer operations activities, including execution of requests related to colocation services, cross‑connects, and smart hands activities.

• Assist in coordinating customer requests with internal data center operations and engineering teams.

• Execute assigned tasks by following defined procedures, safety guidelines, and service standards.

• Update tickets, documentation, and activity records related to customer requests and operational work.

Server Operations & Data Center Support

• Work alongside experienced Customer Operations Engineers to support physical server and connectivity-related activities within the data center.

• Assist with server installation, decommissioning, cabling, labeling, and physical port connectivity checks under supervision.

• Participate in data center walk‑throughs and operational checks as part of standard service delivery.

• Perform basic, physical hardware checks and issue identification, escalating according to established procedures when required.

Process, Documentation & Collaboration

• Support the maintenance and accuracy of standard operating procedures (SOPs) and operational documentation.

• Participate in team handovers and operational discussions to understand real‑world workflows.

• Collaborate with Customer Operations, Data Center Engineering, and Facilities teams to support smooth service execution.

Qualifications:

• Final‑year engineering students or recent engineering graduates (within the last 12 months), including candidates awaiting final semester results

• Bachelor’s degree in Engineering (Electronics, Telecommunications, or a related field)

• Available to work full‑time for 6 months from July 2026 to December 2026

• Strong written and verbal communication skills with business proficiency in English

• Strong interest in data center operations, server operations, or customer-facing engineering roles

• Comfortable working in a fast‑paced, hands‑on operational environment

Why Join Equinix

• Gain hands‑on experience in a live data center environment Learn directly from experienced

• Customer Operations Engineers through real operational work

• Build foundational skills for careers in data center operations, server operations, and infrastructure support

• Be part of a global organization that values operational excellence, reliability, and customer trust

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here.

This posting is a new position within our organization.