Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary

We're looking for an enthusiastic Commercial Opportunity Management Associate to join our Commercial Opportunity Management department!

Being part of the Commercial Opportunity Management team our mission is to be the single point of contact for all pre-sales related requests and issues. In this role you will be acting as a project manager for all pre-sales activities. As a team, we are responsible for creating, tracking and coordinating progress on all opportunity-related requests, such as legal agreements, quotes, and customer signatures.

This position plays a key role in project handling pre-sales activities, working cross-functionally to solve issues related to quotes, orders and data. You are the operations contact who coordinates tasks seamlessly behind the scenes, handling multiple deals across the EMEA region ensuring they conform to Equinix standards, making sure the scope and direction of each is on schedule. Additionally, where there is a policy, process tool or system changes impacting our customers or sales teams, this role will make sure they are aware and help them through adoption.

If you are someone who has relevant experience, collaborative, enjoys multi-tasking at a high level, thrives in a dynamic work environment, is calm under pressure and ready for a new challenge, APPLY to join us! 

Responsibilities

Pre-Sales Administration and Transactions Coordination

• Coordinates all pre-sales activity for small- and medium-size customers

• Collects complete and correct data upfront

• Validates data for accuracy & create quotes

• Keeps systems up-to-date with customer information and legal documents

• Manages cases according to regional Case Management guidelines

• Oversees quote approval process

• Assists with New Customer set up

• Handles escalation between Sales Support and other internal groups

• Operates in the optimized case load range

• Works on small projects in addition to everyday role

Customer Engagement

• Follows up with customer on required documents and missing information

• Ensures Customer PO compliance

• Follows up on orders

• Assists with customer questions via email or phone

• Assists with gathering preliminary QBR info

Complex Deal Support

• Project manages single country, large, complex deals

• Manages all changes and keeps the quote and documents up to date

• Engages cross-functional teams to coordinate requirements against deadlines

Data Integrity

• Handles Internal Service Tickets to resolve Credit and Billing issues

• Executes Data corrections in Siebel based on fall out report

• Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines

Process and Policy adoption and reinforcement

• Trains Sales reps on new tools, processes, and policies

• Delivers refresher trainings to address knowledge gaps

• Communicates process improvements and enhancements to Sales Team

Qualifications

• Proven years experience preferred

• Bachelor's degree preferred

• Fluent English language required