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Job Summary

The Billing Analyst manages and resolves all aspects of billing and billing query resolution and works with marginal supervision. This role will support the AMERS time zone.

Responsibilities

Billing

• Monitors and ensures that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar

• Processes billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place

• Reviews Invoices and contracts, and conducts variance analysis, with sign off required

• Review and resolve assigned billing cases in a timely and accurate manner to meet all internal SLAs

• Works closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issues

• Resolves and tracks billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)

• Performs month end close activities

• Processes data fix as requested

Project Management

• Participates on projects and ad hoc assignments as needed

• Researches and provides backup for internal/external audit requests

• Implements and documents processes and procedures required by SOX

• Provides input into the on-going development and support of billing systems, processes, and policies

System Knowledge

• Knowledge of Oracle (preferably Cloud environment)

• Experience with Siebel, Salesforce (SFDC)

• Microsoft Outlook, Excel and Word proficient at intermediate level

Qualifications

• 3-5 years Billing experience in a global or multi-national companies

• Excellent communication skills including research, writing, and presentation skills

• Experience dealing with escalations from internal and external customers

• Must have a ‘can do’ attitude, foster a mindset of accurate and timely billing and has a great attention to detail

• Can work as both an individual and as part of a team

• Models the Equinix Culture and Values

Skills & Attributes

• Analytical Skills:  Strong analytical skills to identify patterns, trends, and discrepancies in billing data.

• Attention to Detail:  Excellent attention to detail to ensure accuracy in invoices and billing processes.

• Communication Skills:  Strong communication skills to interact with clients, resolve issues, and collaborate with other departments

• Problem-Solving Skills:  Ability to identify and resolve billing discrepancies and other issues

• Time Management Skills:  Ability to prioritize tasks and meet deadlines in a fast-paced environment.  Ability to multi-task and work with limited supervision with tight deadlines.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.