Senior Program Manager/Scrum Lead - Data Analytics

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.  

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: Manages relationships with functional stakeholders. Monitors and manages key performance metrics. Fosters a culture of innovation, excellence & collaboration.

Responsibilities

Technology Project Planning and Execution (Single Project with a start date and end date. Plan, Execute, Close)

• Scopes and plans for very large technology projects

• Identifies resources and form project team, and obtains resource commitment from line managers

• Selects and applies project methodology to projects, educates team members, and enforces processes

• Presents project effort estimation and acquire project budget

• Conducts project review meetings with directors and VPs

Technology Program Management (On-going program with multiple projects and teams Identify, Change, Empower, Monitor)

• Introduces large program process changes to directors and VPs

• Implements large program process changes across departments

• Defines program Key Performance Indicators (KPIs)

• Introduces teamwork concepts and foster a healthy teamwork environment

• Plans for long-term program resources

• Facilitates program retrospective meetings

• Defines and documents roles and responsibilities

• Drive estimations and set right expectations with the stakeholders

• Motivate team members to work as a team towards a team goal

• Ability to rationalize unplanned backlog keeping alignment with the end goal

• JIRA skills -  JIRA configurations for scale, and flexible project reporting

• Well versed with business processes in 1-2 domains like Finance, Supply Chain, HR, GTM

• Working knowledge of market-leading data analytics tools such as - Tableau, PowerBI, Google Cloud Platform, Big Query, and other related technologies

• Familiarity and/or knowledge of AI/ML concepts and industry best practices to manage project effort in that space

Stakeholder Management and Communication

• Builds relationships with company VPs and directors

• Communicates major project/program scope, schedule, resource, and budget changes

• Responsible for driving and influencing senior leadership decision making

• Is able to effectively identify appropriate stakeholders

• Builds and maintains effective working relationships and partnerships with stakeholders

• Ability to drive conflict resolution between stakeholders, including senior management and cross functional teams

• Sets and influences stakeholder expectations related to technology initiatives

• Responsible for transparent communication to stakeholders related to technology initiatives

Technology Project Methodologies

• Obtains consensus among team members on project methodology, process, and templates

Program Management Tools

• Introduces new tools or new tool features to IT and other departments

• Identifies ways to increase the efficiency of all IT projects

Project Portfolio Management

• Defines portfolio reports

Management Reporting

• Participates in monthly operational reviews of operational performance and roadmap status

• Executes against operational KPIs

• Reviews, identifies areas for improvement and makes recommendations to leadership

Resource and Budget Management

• Decisions are guided by policies, procedures and business plans that are agreed upon by upper management

• Works closely across IT and Technical Project Managers to track resource allocation and utilization for portfolio projects

• Works closely with Project Managers to track resource allocation and utilization for larger projects

• Requests approvals for additional expenses outside of approved budget/headcount

• Communicates budget estimates for cross functional projects/programs, and ensures teams execute assigned projects within approved budgets

• Manages and/or escalates issues, as needed

• Provides input to the annual budget planning process relating to project/support/SW maintenance/ Renewals/purchases/etc. for his/her areas of responsibility

System Optimization

• Reviews and approves recommendations from Manager, to implement improvements

• Manages implementation of approved system improvement recommendations

R&D/Innovation

• Drives innovation among the teams, recognizes innovation, and helps communicate new ideas across teams

Process/Policies/Standards

• Defines and evangelizes processes, policies and standards across all stakeholders

• Measures performance against process goals

• Proactively seeks continuous improvement opportunities in process/ policies/ standards

Road Map/Planning

• Responsible for leading strategic planning, influencing and driving prioritization of initiatives with functional stakeholders

• Responsible for developing and communicating a roadmap of projects and initiatives to functional stakeholders

People Management

• Provides leadership and direction to the team, through managers

• Is accountable for the performance and results of direct reports and maybe a larger or multiple teams

• Responsible for succession planning

• Responsible for performance management of team members, including disciplinary actions and hire/fire decisions/ recommendations

• Responsible for the GPS process including assessments and Total Rewards allocations of direct reports and reviewing and approving manager recommendations

• Responsible for talent development, including quarterly conversations, career pathways conversations and individual development/growth plans

• Models the Equinix Culture and Values

Review/Approvals/Escalations/Issues Resolution

• Monitors and manages support and operational metrics and trends for management areas

• Identifies and prioritizes areas for optimization

• Manager responsible for identification of significantly impactful/high risk issues, appropriate prioritization, resource assignment and ownership, and overseeing process through closure of issue while ensuring appropriate escalation and visibility to senior management teams

• Manager oversees and supports RCA cycles, reviews management level reports related to issues and escalations

• For more complex and higher risk issues, the manager will draft and support reviews Senior Leadership review cycles

Vendor Management

• Manages/leads individual consultants or consulting teams, as assigned

• Understands vendor roadmaps, manages relationships, feedback and escalations, negotiations and contract renewals

• Reviews and proposes final vendor selections

• Manages day-to-day vendor relationships and holds vendors accountable to their deliverables

• Resolves vendor issues and escalates as needed

Scrum Lead Responsibilities

• Working closely to the Product Owner to ensures a minimum a two sprints worth of user stories are ready in the team backlog
• Sprint planning and execution
  • Agile tracking tools (e.g., JIRA, Confluence)
  • Manage story progression in lifecycle (wall status within a sprint)
  • Burndown
  • Velocity
  • Capacity planning
  • Release planning

• Facilitating sprint ceremonies: daily stand-up meetings, demo reviews, retrospectives, and sprint planning.

Qualifications

• 7+ years experience required, 10+ years desired

• 1+ years profession experience leading Data/Analytic projects

• Bachelor's degree preferred

• Professional qualifications, such as PMP (Project Management Professional), SAFe, CSM (Certified Scrum Master), PMI-ACP (Agile Certified) prefer

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.