Lead Data Center Customer Operations Technician

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Data Centers are considered Mission Critical Facilities. This means that we support hospitals, laboratories, and public safety centers. Simply put - We cannot go dark. In this essential role, you will manage personnel and materials and uses expertise to recommend system-level enhancements, policies, and procedures.

Responsibilities

• Provides guidance and subject matter expertise to support large-scale installations

• Understands the approval process and determine timelines for orders that have been expedited or require negotiation

• Determines when to approve custom orders and amends for labor hours and material costs, if required

• Manages all incoming requests and work assignments to support customer orders

• Utilizes advanced troubleshooting ability to lead fault resolution

• Identifies cost savings opportunities and communicates to IBX management

• Proposes and implements advanced technology (e.g., testing equipment, fusion splicing, etc.)

• Provides weekly activity reports and metrics as required

• Develops job plans for large installation projects using tools such as MS Project / Visio / Excel; controls critical paths by managing personnel and materials.

• Ensures staff is fully trained on current functional operational procedures, Oracle operational procedures, and safety; ensures full compliance with the QA program

• Manages customer requirements/issues, especially in sensitive situations

• Attends internal coordination, progress meetings, or conference calls; provides updates as needed to the customer.

• Proficiencies and ability to train junior technicians on the following:

• Install/Terminate/Splice/Test/Modify fiber (SMF & MMF), and copper cross connects, ensure the proper dressing

• Rack and stack customer equipment

• Install cages, ladder racks, fiber tray raceways, cabinets, patch panels, and wire management

Qualifications

• 5+ years experience in a data center environment

• 1+ years experience in a supervisory role or team lead

• High School Diploma

The targeted pay range for this position in the following location is / locations are:

• Colorado, Nevada, Rhode Island:  $59,000 to $105,000

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

NON-SALES ROLES

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Company benefits for the U.S. are subject to eligibility requirements and include Medical, TeleMedicine, Dental, Vision, Life and AD&D insurance, 401K, leave of absence and disability benefits, paid time off, holidays, and more.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.  (Equal Opportunity / AA / Disabled / Veterans Employer).