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Job Summary

The  GNOC Service Desk Engineer will be responsible for managing daily operations of the service desk and representing the team to other stakeholders helping to ensure that the service desk is constantly developing and improving.

Responsibilities

• First point of contact for customer concerns.

• Answer all network support related telephone calls and email acknowledgement.

• Logging and tracking incidents/customer concerns from start to resolution

• Ensure Prompt notification to customers on all service affecting incidents and all planned maintenance activities

• Generate and analyze network report

• Maintain and ensure full compliance with all EQ NOC processes and procedures

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.