Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 27 countries spanning five continents.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Summary: The Director of IBX Operations will lead multi-facility infrastructure and building systems in a safe, efficient, and cost-effective manner. This position will be accountable for meeting customer SLA’s, advancing Platform priorities and maximizing revenue and margin through effective application of company resources. They will oversee recruitment, retention, development, and coaching of IBX personnel. The Director, IBX Operations leads fiscal (facility budget) responsibility and due diligence across all financial activities throughout their organization’s headcount, capital and expense purview, assesses data to improve processes and operational efficiencies and facilitates effective external and internal customer communication and coordination
Recruits, retains, develops, coaches and leads staff responsible for the stability and efficiency of the data centers
Responsible for the 24x7 operational oversite and direction to both Customer Operations and Critical Facilities disciplines
Accountable for successful implementation of customer projects lead by the project manager, teams and/or local IBX teams
Effectively leads (formally or informally) culturally diverse teams with professional and/or technical backgrounds and/or that are geographically dispersed
People and Inclusion — Always striving to drive our business forward by positive and direct communication, collaboration, respect, acceptance and professionalism
Understanding how to give and receive feedback, manage conflict positively and work productively with others to solve problems
Lead IBX Critical Facilities staff responsible for customer power installations, load management, operation and maintenance of all MEP systems
Maintain 99.9999% + site reliability (24/7)
Report on opportunities for Energy, Preventive Maintenance, and/or other cost-saving measures
Ensures the continuous (24/7) technical operation of the IBX and other support functions required for day-to-day performance and effectiveness of operations
Lead IBX Customer Operations technical staff responsible for building customer cages, suites, installing and maintaining cross-connects structured cabling, customer hardware, and shipping and receiving
100% on-time installation performance
Communicates with urgency and collaborates closely with vendors and other entities, as necessary, to provide customers with timely world-class Equinix platform services and support
Provide operational leadership and support and technical oversight
Ensure proper procedures and standards are being practiced and maintained for EH&S, Engineering and Critical operations
Analyze equipment downtime ramification and develop contingency plans in the event of equipment failure
Ensure auditing programs are in place and develop procedures that supports the account team in management and compliance oversight
Ensure that all equipment is maintained in accordance with Engineering recommendations
Review all plans for adding or upgrading new equipment, infrastructure, building improvements, and the like, interface with applicable building management and operational staff, provide technical guidance and leadership, and interact and oversee contracted labor and vendors
In-depth working knowledge of all aspects of building systems and operations, contractual maintenance, construction and related services, and local laws and building codes pertaining to building operations and safety.
Great communication and organizational skills, ability to analyze and solve problems, capable of functioning well under stress and during emergencies, strong interpersonal and negotiation skills
Proven ability to organize and manage multiple projects simultaneously
Must have strong people leadership skills including supporting managers with direct reports within their line of business. This includes ensuring the highest levels of job satisfaction by setting goals, job expectations, responsibilities and targets.
Demonstrated experience building or leading high performing, highly engaged teams with a proven track record to manage through or lead a change initiative.
Critical Thinking, Reasoning and Persuasion— Using logic, data and reasoning to recognize details of situations, identify solutions, conclusions or approaches to problems
Influence others to change their minds or behavior or to try new approaches
Financial knowledge necessary for developing operational and capital budgets, providing budget variances details and reporting as required by management
Experience fostering relationships with cross functional and regional stakeholders, building and leveraging those relationships to influence and align others
External vendor management
Strong discipline of financial management including financial tracking, budgeting and forecasting
Ability to develop and maintain a client focused, partnering and consultative approach
Proficient in anticipating site needs, thinking strategically, solutions focused and be both proactive and reactive as the situation and circumstances dictate
Ability to read and understand construction specifications and blueprints
Skilled in Building Management Systems maintenance and monitoring
Understanding of Facility auditing and safety requirements
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.
Learn more about Equinix:
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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Please click here to see our EEO Policy Statement.
Please click here to see our Pay Transparency Policy Statement.
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