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Data Center Customer Operations Engineer

 

Data Center Customer Operations Engineer

  • JR-127007
  • Singapore
  • Operations
  • Full time
Data Center Customer Operations Engineer

Job Summary:

Conducts testing and basic installations, escalating issues as required.

Responsibilities

Installations
· Installs ladder racks and fiber raceways
· Builds/Installs cages
· Installs cable management/support systems to include vertical wire managers, horizontal wire managers, and patch panels
· Performs intra-cage and infrastructure installations
· Installs and grounds cabinets and two-post racks

Queue Management
· Escalates SRs that require additional information

Testing/Troubleshooting
· Conducts carrier circuit testing

Cross Connects
· Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

Documentation/Reporting
· Maintains accurate notes and records of activity fulfillment in ticketing system

Projects
· Supports fulfillment of projects with direction from senior staff

Training
· Completes all assigned training in a timely manner

Customer Management
· Supports customer satisfaction through timely and precise orders

Qualifications
· NITEC/Diploma (Fresh graduate are welcome to apply)
· Interest to transition to the data centre industry (No prior industry-related experience is required)

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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