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GLOBAL CUSTOMER CARE AND EXPERIENCE

Transforming customer experience


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About Equinix

We power the world's digital leaders

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Curious minds make bold decisions


Our Global Customer Care and Experience (GCCX) organization is dedicated to providing exceptional support and ensuring a seamless customer journey, partnering closely with sales, revenue operations and marketing teams to facilitate and accelerate our customers' digital transformation journey.

Join our GCCX team and be a part of our mission to keep the customer at the center of everything we do!

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Be fulfilled

We champion potential and celebrate success together. You will be surrounded by opportunities to develop—personally and professionally—with the support of Equinix and members of your team. Bring your unique perspectives and contributions to help us make bold decisions, become aware of biases and remove any barriers that still exist. 

Experience the magic of Equinix as you scale your career. We believe that everyone should feel they are safe, they matter and they belong. We are here to help you unlock your potential.  

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Open Roles!

Are you ready to drive growth with an industry-leading tech pioneer? Check out current Equinix opportunities and join us in delivering great customer service experience for our global partners. 

Title Job Type Job Level Recruiter Job Family Work Shift Requisition Identifier City State Country Location Department Category Summary Employment Type Level
Analista de Atendimento ao Cliente Trilíngue (Híbrido) Regular 02 - Developing Leticia Oka Customer Success 4x2 DAS 15:00 ÀS 00:00 com 1 hora de Refeição JR-151125 Rio de Janeiro Rio de Janeiro Brazil Brazil Global Service Desk Customer Success Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe... Full time
Analista de Customer Sucess Jr. Regular 11 - Entry Leticia Oka Customer Success Seg a Sexta - Das 09:00 às 18:00 com 1h de Refeição JR-151065 Sao Paulo São Paulo Brazil Brazil Customer Success Management Customer Success Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe... Full time
Analista de Customer Success Pleno Regular 12 - Intermediate Leticia Oka Customer Success Seg a Sexta - Das 09:00 às 18:00 com 1h de Refeição JR-151066 Sao Paulo São Paulo Brazil Brazil Customer Success Management Customer Success Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe... Full time
Customer Success Manager 3 Regular 13 - Specialist Saphira Peerbocus-Brown Customer Success No JR-150253 Frankfurt Germany Germany Customer Success Management Customer Success Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe... Full time
Global Service Desk Agent (Tokyo) - グローバルサービスデスク（東京） Regular 02 - Developing Masashi Toyoda （豊田 将志） Customer Success JR-150275 Minato-ku Tokyo Japan Japan Global Service Desk Customer Success Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe... Full time
Customer Support Agent - German Speaker Fixed Term 02 - Developing Saphira Peerbocus-Brown Customer Success JR-146617 Warsaw Masovian Poland Poland Global Service Desk Customer Success Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe... Full time

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