Skip Navigation or Skip to Content
Person, Clothing, Advertisement, Poster, Flyer, Paper, Suit, Coat, Overcoat, Crowd

How IT Modernization Helps Government Solve for Customer Experience

Arquelle Shaw

Sep 22, 2022
When most people hear “customer experience,” their mind likely goes to consumer brands, such as a favorite sports team, clothing store, grocery chain or content provider, and not the federal government. But with all the inherently governmental functions we rely on—facilitating domestic and international travel, small business loans, subsidized medical care and more—it’s clear the U.S. federal government has a public-facing customer experience charter too. Research from McKinsey shows that there’s opportunity for improvement: Americans rank the federal government last in terms of average customer satisfaction, behind even recently criticized industries like airlines and pay TV. To address these shortcomings,…

The post How IT Modernization Helps Government Solve for Customer Experience appeared first on Interconnections - The Equinix Blog.

Read more

Posted by Arquelle Shaw on Sep 22, 2022

Join the Equinix Talent Network

Not You?

We have emailed you a code to verify your identity. Please check your spam/junk folder if you don't receive the email in your inbox.

Thank you!